Careers Technical Support Coordinator
LOCATION:
Sunnyvale, California USA
WHO WE ARE:
Kaleidescape designs, develops and manufactures movie servers that have changed the way families enjoy movies and music in their homes. The award winning Kaleidescape System combines an engaging user interface, outstanding industrial design, and unique online services that set new standards in the consumer electronics industry.
Kaleidescape was founded in 2001 and is based in Sunnyvale, California. Research and development are done by Kaleidescape Canada, Inc., based in Waterloo, Ontario. Our products are available through custom-installation dealers and distributors throughout the world. For additional information, please visit us at: www.kaleidescape.com
JOB DUTIES:
Successful candidates will be hands-on, capable of working independently, and able to drive customer issues and projects to completion with limited supervision. The Technical Support Coordinator (TSC) will triage incoming support requests and work with Technical Support Engineers to follow up on open support cases, resolve service-related shipping/receiving discrepancies, process Return Merchandise Authorization numbers, assist in the generation of departmental reports, and answer common email and phone technical support questions. This role requires great customer service skills, creativity, and attention to detail. The TSC may also be involved in product testing, documentation and training, trade show support, and other projects as required.
REQUIREMENTS:
- Ethics, humility, integrity, high level intelligence, and accountability.
- Excellent professional verbal and written communication skills.
- Problem solver.
- Ability to work independently and get things done efficiently without a lot of supervision.
- Strong team player who works well in a collaborative environment.
- Naturally passionate and enthusiastic about the work you do.
- Technically savvy: able to understand and articulate the technical aspects of our products.
- Fluency in a second language such as Spanish, German or French.
- Familiarity with distributed audio-video, custom home electronics installation.
- Understanding of networking or TCP/IP solutions.
EDUCATION AND EXPERIENCE:
A Bachelor's or technical degree, or a minimum of 3 years in a customer service environment.
The successful candidate must be comfortable communicating with other departments to investigate and resolve cases and to work on internal projects. The successful candidate must also have a strong desire to learn new technologies, should be customer focused.
Kaleidescape offers competitive compensation and benefits. Employees have a unique opportunity to participate in building a great company and share in its success through profit sharing and stock options.
To apply for this position, please send your resume to careers@kaleidescape.com
Kaleidescape and the Kaleidescape logo are trademarks of Kaleidescape, Inc., and may be registered in some jurisdictions.
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