Why will a DVD not import onto my Kaleidescape System?
A DVD import can fail for several reasons.
- There are errors in reading the DVD. Try cleaning the DVD and retry the import. Always use a non-abrasive cloth and wipe from the center out. Never wipe with a circular motion. If a disc is severely scratched, you may want to try resurfacing the DVD. DVD resurfacing kits are available at stores and on the Internet.
- The region code on the DVD does not match the region of the component. The component's region can be changed (up to four times) to import the DVD.
- Some DVD are poorly authored and may have trouble importing. As a general rule, never stop an import until it either completes, or fails with an error status on the browser interface. Many of these DVDs will finish importing, but may take many hours to do so.
- The optical drive inside the player may have become dirty. Try inserting a lens cleaner disc several times and then attempt the import again.
- The system does not support the import of DVDs or certain types of DVDs.
- Strato systems do not support the import of discs. DVDs and Blu-ray discs may be cataloged so that they can be shown in the on-screen user interface, just like content downloaded from the Kaleidescape Movie Store.
- CSS-protected DVDs cannot be imported on any system purchased from Kaleidescape after Nov. 30, 2014. For more information visit CSS-Protected-DVD-FAQs.
- If you have accepted the amended service agreement to enable downloads of Disney content to your Premiere system or Cinema One from the Kaleidescape Movie Store, your system no longer supports the import of Disney DVDs.
