9/7/2017 – Kaleidescape Co-Star Unlocks 4K Ultra HD and 4K HDR for Premiere Customers

Dear Kaleidescape Dealer,

Today we began shipping Kaleidescape Co-Star, a combination of hardware and software that unlocks 4K for Kaleidescape Premiere owners. With Co-Star, a customer can pair a Strato 4K movie player with any M-Class movie player and enjoy hundreds of great movies in 4K Ultra HD and 4K HDR from the Kaleidescape Movie Store. Co-Star and Strato provide a noticeably smoother and richer 4K user interface experience, while providing seamless access to all the DVD and Blu-ray titles on the Premiere system.

Co-Star connects the paired M-Class player and Strato player to a TV or projector using a dedicated HDMI switch. (Note that Cinema One and Alto are also M-Class players.) The Strato player provides the onscreen user interface, rendered in 60 frames per second 4K Ultra HD, displaying all the movie titles stored on both systems as one unified library. Playback of movies from the Premiere system is performed by the M-Class movie player. All control is routed through the Strato player. The Co-Star HDMI switch, along with two new kOS releases – kOS 8 for Premiere, and kOS 10 for Strato – work together to automatically switch between Strato and the M-class player when needed, providing a seamless experience.

Installation is easy, and the Co-Star switch is compact. A Strato with Co-Star is great for upgrading one playback zone, while a Terra with Strato C’s and Co-Star switches is best for upgrading multiple playback zones.

Kaleidescape Co-Star is shipping now.
 

Press Release
FAQ

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


6/14/2017 – Concerts from Eagle Rock are now available in the Kaleidescape Movie Store 

Dear Kaleidescape Dealer,

We are excited to announce the addition to our Movie Store of concerts and music documentaries from Eagle Rock Entertainment. Eagle Rock is the premier brand in concert films. Their catalog includes concerts by Katy Perry, Monty Python, Peter Gabriel, the Rolling Stones, and Queen.

Concerts have been among the most frequently requested content since we opened the Kaleidescape Movie Store. Over 50 Blu-ray quality Eagle Rock concerts and documentaries across a wide array of genres are available in the Movie Store today. You can see them here. We plan to double that number in the coming months.

We are pleased to offer these great new titles to our customers. Also, these concerts contain great demo material!

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

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3/14/2017 – Introducing the Kaleidescape 1U+ Movie Server for Premiere Systems

Dear Kaleidescape Dealer,

We are pleased to announce the new Kaleidescape 1U+ Movie Server. This new movie server for Premiere systems is available with either 18TB or 30TB of storage capacity. The 30TB model can store up to 800 Blu-ray movies.

The 1U+ Movie Server is a follow-on to the Kaleidescape 1U Server which is the workhorse for most Kaleidescape systems worldwide. The 1U+ Movie Server provides higher performance and better reliability, due to a substantial redesign. Its new power supply promises to significantly increase MTBF over that of the 1U Server. We retained the 1U Server’s industrial engineering (appearance, electrical connectors, user interface) because it is a proven design, and because this allows the 1U+ Movie Server to fit seamlessly into an existing system when adding or replacing a server.

Our proprietary kOS operating system enables the 1U+ Movie Server to provide computing and caching services, in addition to storing and serving movies. This improves the performance of movie players while browsing and searching, especially for a large collection of movies. kOS enables the 1U+ Movie Server to meet the content protection requirements of the motion picture studios, and it provides Kaleidescape’s proprietary RAID-K data protection that enables the server to continue operating after a hard drive has failed, without losing any data.

Premiere systems are found in many of the world’s finest homes, yachts, and private aircraft. They are renowned for reliability, and for delivering the best cinematic experience from a large collection of Blu-ray, DVD, and CD discs. Premiere systems can also download movies from the Kaleidescape Movie Store.

The new 1U+ Movie Server is shipping now.

For pricing, visit: https://extranet.kaleidescape.com

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


3/1/2017 – Order fulfillment delays are behind us

Dear Kaleidescape Dealer,

As you may know, Kaleidescape has experienced abnormally long delays in fulfilling orders during the past few months. After many years of reliably shipping tens of thousands of orders, we are embarrassed to have caused this problem for our dealers and their clients, and we sincerely apologize.

The origin of this problem occurred over a year ago when our contract manufacturer (CM) introduced a configuration error into their parts inventory scheduling system that they use for our Kanban manufacturing method. That error manifested itself a few months ago when our CM began running out of certain components, some of which have long lead times. It took us several weeks to realize how serious the problem was because we were measuring our order fulfillment performance using misleading statistics.

Fortunately, our dealers let us know that something was wrong! That led us to investigate and correct the configuration error. We also corrected some manufacturing processes that contributed to the problem, and we adopted better metrics for measuring our order-fulfillment performance.

These parts shortages resulted in significant periods of time when our CM could not manufacture our Disc Vault, Disc Server, and 1U Server. Our other products were not affected. However, many international orders were delayed in their entirety because import regulations make it very difficult to ship partial orders.

We have taken many steps to improve our order-fulfillment process, and to make it more predictable. Our shipments are now completely caught-up, and our parts inventory is back to normal. Our CM has built a substantial finished-goods inventory that will enable us to fulfill future orders from stock. We shipped every new order since the beginning of last week in four days or less. Starting next week, we expect to ship every new order within three business days. In addition, we are striving to ship every service order (service kits and replacement components) within one business day.

Please feel free to forward this email to any of your clients who were impacted by this problem.

 

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


2/21/2017 – Introducing a new storage option for the Kaleidescape Terra Movie Server

Dear Kaleidescape Dealer,

Today we began shipping a new storage option for the Kaleidescape Terra Movie Server. Terra is now available with 40TB of storage capacity, and can now store up to 720 HDR 4K movies. Additional Terra servers can be added to store even more movies.

Kaleidescape Terra is the foundation of a multi-room Kaleidescape Strato system. A Terra movie server can support any number of Strato C players, and is capable of serving up to 10 simultaneous 4K Ultra HD playback streams. A Kaleidescape Terra with Strato C players provides the best 4K Ultra HD performance, and the most flexibility for future expansion. 

Our proprietary kOS operating system enables the Terra movie server to meet the content protection requirements of the motion picture studios. In addition, Terra is designed to continue operating even after a hard drive fails. When the failed drive is replaced, its movies are automatically restored from the cloud.

Kaleidescape takes pride in providing movie lovers with the finest movie downloads, in true 4K Ultra HD with high dynamic range, complete with lossless multichannel and object-based audio. This amazing video and audio quality is achieved using playback bit rates that are well beyond those of any Internet streaming service.

We are now accepting orders for 24TB and 40TB Terra movie servers, for immediate shipment. The suggested retail prices for these configurations are available on Kaleidescape’s Extranet.

 

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


2/20/2017 – Introducing new sales and support management

Dear Kaleidescape Dealer,

Kaleidescape is pleased to announce the addition of three new managers to our sales and support teams:

  • Marc Kopczynski, Director, Customer Support
  • Clint Forberg, Director, Technical Sales
  • Danny Thompson, Manager, Western Regional Sales

Marc Kopczynski has over 21 years of experience in technical support and customer care. His career includes support positions at Intel, Apple, RingCentral, Salesforce.com, and Intacct. Marc is in charge of Kaleidescape’s technical support for dealers and customers, with emphasis on self-help tools.

Clint Forberg has a wide range of experience, from working as a custom design and installation manager at Bose Corporation, to running and growing his own custom audio and video business, Installtech, and a long career at RTI as their director of training for custom A/V integrators. Clint is responsible for developing Kaleidescape’s channel sales tools. Clint will also play a sales role in the Mid-Atlantic, Mid-West, New England, and Metro NY.

Danny Thompson has over 30 years of sales experience in the custom electronics channel. He began his career in home audio, and then worked at MK Marketing, a manufacturers’ representative firm in Southern California. Most recently, Danny worked for Savant Systems as its sales manager for southern California and Arizona. Danny is passionate about custom audio/video and home cinema.

Clint and Danny report to Tim Barnes, our Vice President, Sales Operations (United States).

We are pleased to offer this additional experience and knowledge to better assist you in your sales and support of Kaleidescape products.

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


2/7/2017 – 4K HDR movies from Warner Bros. are now available in the Kaleidescape Movie Store (US)

Dear Kaleidescape Dealer,

Kaleidescape has focused for over a decade on delivering the finest cinematic experience, in the comfort of your home. That’s why we’re so excited today to announce the addition of 4K HDR Warner Bros. movies to the Kaleidescape Movie Store. Warner Bros. brings an impressive set of titles in 4K HDR, including recent DC Universe blockbusters like Suicide Squad and Batman v Superman: Dawn of Justice, family favorites such as The Lego Movie and Storks, critically acclaimed dramas like Sully and American Sniper, and the comedy hijinks of The Hangover and Get Hard.

Seven Warner Bros. 4K HDR titles are already available for purchase in the Movie Store: Argo, The Great Gatsby, I Am Legend, The Lego Movie, Mad Max: Fury Road, Pacific Rim, and Sully. Kaleidescape plans to add many more Warner Bros. titles to this list in the coming weeks.

These Warner Bros. titles join the over 150 4K Ultra HD and 4K HDR titles already in the Movie Store from Sony Pictures, The Orchard, K2 Communications, Moving Art, and 4KUNIVERSE.

Movie lovers choose Kaleidescape because we provide the best, most enjoyable movie experience for the home. 4K HDR content enhances that experience with the clearest, most vivid and lifelike images available today. We anticipate adding an abundance of new 4K HDR content to our movie store throughout 2017. It’s going to be a great year!

Sincerely,

The Kaleidescape Team

 


1/24/2017 – Introducing the Kaleidescape Strato C Movie Player

Dear Kaleidescape Dealer,

Kaleidescape has long been the preferred solution for independent movie playback in multiple rooms. While the Kaleidescape Strato’s combined player/server design is perfect for many systems, the chassis size needed to accommodate the high-capacity internal hard drive can make rack space an issue when a system includes multiple zones in a large home or yacht. Moreover, a system that will support simultaneous playback in more than two zones should store all the movies on a Terra server to ensure the best performance. We saw a need for a compact, no-storage version of the Strato player.

Today we began shipping the new Kaleidescape Strato C Movie Player.

Above: Two Strato C movie players on top of a Terra movie server

The Strato C is a smaller, more compact version of the Kaleidescape Strato, without internal storage. Two Strato C players fit in one unit of rack space. In other words, the Strato C requires one quarter of the rack space required by Strato.

Strato C supports all of the playback features of the Strato movie player, including playback of movies in true 4K Ultra HD with high dynamic range (HDR) at up to 60 frames per second. Strato C also supports lossless multichannel and object-based audio, including Dolby Atmos, Dolby TrueHD, DTS:X, and DTS-HD Master Audio. The acclaimed Kaleidescape onscreen user interface is displayed in 4K Ultra HD at 60 frames per second, resulting in fluid animation and a stunning visual impact. Strato C can play movies from a Terra movie server or a Strato player.

We are accepting orders for the Strato C movie player, for shipment within 5 business days. The SRP for Strato C is available on Kaleidescape’s Extranet.

The Strato C datasheet is available here.

Effective immediately, the Strato movie player will only be available with internal storage (6, 8, or 10TB). The Alto movie player will continue to be available with or without internal storage.

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.

 


1/17/2017 – Introducing new storage options for the Kaleidescape Strato Movie Player

Dear Kaleidescape Dealer,

Today we introduced two new storage options for the Kaleidescape Strato Movie Player. In addition to the 6TB option, Strato is now available with either 8 or 10TB of storage to better accommodate the very high fidelity HDR 4K Ultra HD movies available from the Kaleidescape Movie Store.

Kaleidescape takes pride in providing movie lovers with the finest movie downloads, in uncompromised 4K Ultra HD with high dynamic range, complete with lossless multichannel and object-oriented audio. This amazing video and audio quality is achieved using playback bit rates that are well beyond those of any Internet streaming service.

The highest capacity Strato Movie Player, with 10TB of internal storage, can store up to 180 HDR 4K movies. Additional Strato players, or a Terra server, can be added for even greater storage capacity.

We are now accepting orders for 6, 8, and 10TB Strato movie players, for shipment within 5 business days. The prices for these configurations are available on Kaleidescape’s Extranet.

Sincerely,

Cheena Srinivasan
Founder & CEO
Kaleidescape, Inc.