Kaleidescape Alerts Provide Early Notice of Potential Problems

SUNNYVALE, CA – March 31, 2010 – Kaleidescape, Inc., the leader in movie servers, today announced the availability of online system dashboards for customer movie servers coupled with automatic email Kaleidescape Alerts that provide immediate notification to a customer’s dealer when service is required. The new online dashboards provide a graphical depiction of the status of each component, making it easier to diagnose the cause of a problem and schedule preventative maintenance.

“With this expanded service offering, our customers can rest assured that their movie library, movie servers, and other home entertainment components are safe,” said Michael Malcolm, Kaleidescape Founder, Chairman and CEO. “Our dashboards and alerts offer a variety of diagnostic information to dealers about the Kaleidescape movie servers they install.”

KEAOS 3.8, the current version of the Kaleidescape Entertainment Appliance Operating System, continually analyzes the temperatures of Kaleidescape components. If a component gets too hot or too cold, an email alert is automatically sent to the customer’s dealer. Temperature alerts help dealers reduce the number of equipment failures and the risk of unplanned downtime for their clients. These tools also indirectly monitor the temperatures of surrounding environments, which can help protect other equipment.

“Kaleidescape has always been renowned for providing excellent product design, elegant user interfaces, and an unmatched movie-watching experience for our customers,” said Arthur Mayo, President of S3 Entertainment in Park City, Utah. “With these new utilities, we can provide an extraordinary level of support to go along with it.”

The online dashboards are available on the Kaleidescape Extranet. Dealers can use them to view current and historical component temperatures, remaining storage capacity, disk failures, Internet connection state, and KEAOS version.

Kaleidescape delivers KEAOS software updates automatically via the Internet, without the need for any dealer or user intervention. KEAOS 3.8 was delivered automatically to all dealer and customer movie servers worldwide effective March 8, 2010.

###

Kaleidescape is the ultimate movie platform. Kaleidescape has been designing, manufacturing, and selling state-of-the-art movie players and servers for over 20 years. Kaleidescape digitally delivers movies with lossless audio and reference video. Headquartered in Silicon Valley, Kaleidescape builds its products in the USA.

Copyright © 2024 Kaleidescape, Inc. Kaleidescape and the Kaleidescape logo are trademarks of Kaleidescape, Inc., and are registered in the United States. Other trademarks are owned by third parties and may be registered in some jurisdictions.