Kaleidescape Delivers Online System Dashboards And Automatic Notifications
KALEIDESCAPE ALERTS PROVIDE EARLY NOTICE OF POTENTIAL PROBLEMS
SUNNYVALE, CA – March 31, 2010 – Kaleidescape, Inc., the leader in movie servers, today announced the availability of online system dashboards for customer movie servers coupled with automatic email Kaleidescape Alerts that provide immediate notification to a customer’s dealer when service is required. The new online dashboards provide a graphical depiction of the status of each component, making it easier to diagnose the cause of a problem and schedule preventative maintenance.
“With this expanded service offering, our customers can rest assured that their movie library, movie servers, and other home entertainment components are safe,” said Michael Malcolm, Kaleidescape Founder, Chairman and CEO. “Our dashboards and alerts offer a variety of diagnostic information to dealers about the Kaleidescape movie servers they install.”
KEAOS 3.8, the current version of the Kaleidescape Entertainment Appliance Operating System, continually analyzes the temperatures of Kaleidescape components. If a component gets too hot or too cold, an email alert is automatically sent to the customer’s dealer. Temperature alerts help dealers reduce the number of equipment failures and the risk of unplanned downtime for their clients. These tools also indirectly monitor the temperatures of surrounding environments, which can help protect other equipment.
“Kaleidescape has always been renowned for providing excellent product design, elegant user interfaces, and an unmatched movie-watching experience for our customers,” said Arthur Mayo, President of S3 Entertainment in Park City, Utah. “With these new utilities, we can provide an extraordinary level of support to go along with it.”
The online dashboards are available on the Kaleidescape Extranet. Dealers can use them to view current and historical component temperatures, remaining storage capacity, disk failures, Internet connection state, and KEAOS version.
Kaleidescape delivers KEAOS software updates automatically via the Internet, without the need for any dealer or user intervention. KEAOS 3.8 was delivered automatically to all dealer and customer movie servers worldwide effective March 8, 2010.
Kaleidescape designs and manufactures the world’s leading movie server, bringing lasting lifestyle convenience to families with young children and movie enthusiasts. The Kaleidescape System, renowned for its intuitive user interface, presents your entire collection of movies on every TV in your home, and provides a rich, cinematic experience for the entire family. Kaleidescape’s innovative products and services are protected by over 50 patents issued and pending. Founded in 2001 and headquartered in Sunnyvale, California, Kaleidescape sells its movie servers through custom installation dealers and distributors throughout the world. For more information, visit www.kaleidescape.com.
Kaleidescape and the Kaleidescape logo are trademarks of Kaleidescape, Inc.; they are registered in the United States and certain other jurisdictions. Other trademarks and trade names are owned by third parties and may be registered in some jurisdictions.