Kaleidescape Field Troubleshooting Guide - Preparation
Preparation - Before a Service Call
The following tools and assorted items are recommended to assist with troubleshooting. All items should be tested ahead of time and known to be working.
A laptop with an Ethernet port and a web browser running an up-to-date version of the Java software (current version can be downloaded from www.java.com). The computer should also have a working serial port or a USB to serial adapter in the rare case a serial capture needs to be performed.
Null modem serial cable (F-F DB-9)
Spare router with at least four ports
Spare Cat5e or Cat6 cables
Spare HDMI cables
Extra IEC power cord
Kaleidescape Remote with fresh batteries
The following equipment is optional, but useful and can save time.
Spare 8 or 16 port 1000Base-T switch
Ethernet cable tester
Blu-ray disc, DVD and CD
Small test display with appropriate inputs
Spare power strip
AC Socket tester
The following information and access can be required to troubleshoot Kaleidescape Systems
Serial number of at least one component in the Premiere system, preferably the server
Access to the back of the Kaleidescape equipment
The following links provide information to troubleshoot most common problems:
