Kaleidescape was founded with the goal of developing a new category of products that redefine the home entertainment experience. The Kaleidescape System is an entertainment server that has changed the way movies and music are collected and enjoyed in the home, yacht and private jet. The Kaleidescape System combines a compelling user interface, an outstanding industrial design, and services that set new standards in the consumer electronics industry. Kaleidescape was founded in 2001 and is privately held. The company is headquartered in Sunnyvale, California; research and development is conducted by Kaleidescape Canada, Inc., based in Waterloo, Ontario. Our products are available through a network of custom-installation dealers and distributors throughout the world.

Kaleidescape is privately held and profitable. Kaleidescape's investors comprise fourteen individuals, most of whom have been successful entrepreneurs and investors in technology companies over the past 25 years.

The Kaleidescape System is an entertainment server that makes it much more fun and convenient to enjoy movies and music in your home. It lets you store your entire collection of DVDs and CDs on an array of fail-safe hard disk drives. It automatically documents and organizes them, and makes them instantaneously available for viewing or listening in every room of your home. The intuitive and entertaining Kaleidescape user interface provides various ways for you to browse and select your movies and music. You can play, pause, resume, even bookmark and later jump to favorite movie scenes, create personalized scripts and play lists, and exercise parental controls over which movies and music are available in each room of your home. Kaleidescape makes it easy for the whole family to enjoy a large collection of DVD movies and audio CDs.

Kaleidescape has 8 United States patents, and an additional 38 patents pending (22 of which are pending in the United States), over 3 million lines of source code, and substantial proprietary IP rights in circuit designs and industrial designs.

The Kaleidescape System solves the problem of managing a large collection of DVDs and CDs. Many of us have this problem in our home. The Kaleidescape System organizes DVDs and CDs, keeps them organized (and safe), catalogs them so you can find what you are looking for, and stores them for easy access. The Kaleidescape System has a fun and intuitive user interface that changes the "problem" of finding a movie or album into an entertaining experience for the whole family.

Kaleidescape's security architecture prevents movies and albums from being accessed or transmitted over the Internet. It is also impossible for computers inside or outside of the home to play back movies or albums stored on a Kaleidescape System. The content on a Kaleidescape Server is only accessible to Kaleidescape Players that are attached to the same Ethernet LAN.

You can use the Web Utility to restrict access to movies based on their MPAA ratings (e.g., G, PG-13, R). You can set a different restriction on each viewing zone. The Kaleidescape System completely hides the existence of restricted movies — no titles, no cover art, no indication of any kind. You can also use the Web Utility to create passwords that can be used to override these restrictions.

Yes.

Yes. Kaleidescape Mini Systems, Players and Readers are only able to read Region 1 DVDs as shipped. The installer can use the Web Utility to set these components to any other region, but it is not possible to set them to be region-free, and you can only change the region of a given component up to four times. These restrictions are dictated by Kaleidescape's CSS License Agreement with the DVD Copy Control Association, Inc. You can have multiple components in the same System set to different regions. Any Player will play back any DVD movie once it is imported, regardless of its region code.

To change the region code of a Kaleidescape Mini System, Player or Reader, obtain a DVD with the desired region code and follow these steps:

1. In the Components tab of the Installer Web Utility, set the When Import Finishes option for the component to Do not eject disc and click OK.

2. Click Settings to open the Settings pop-up window, and select the Region tab.

3. Insert a DVD of the desired region code into the disc tray of the component.

4. Select the desired region code in the pull-down menu and click OK.

If we made the Movie Players region-free, that would be in violation of our CSS License Agreement with the DVD Copy Control Association, Inc.

Yes.

You can import DVD-Video that you have authored with DVD authoring tools like Apple's iDVD, Pinnacle Studio 11, Nero Vision, Ulead DVD MovieFactory, Roxio Easy Media Creator 9 Suite, DVDit Pro, or DVD-Video that you have received from VHS-conversion services like YesDVD, or DVD-Video that you have created using a set-top DVD Recorder. Any Kaleidescape component with an optical drive can import content in DVD-Video format from DVD, DVD-R, DVD-RW, DVD+R, and DVD+RW discs.

The video resolution should be "Full D1", that is either 720×480 (NTSC) or 720×576 (PAL). The video format should be MPEG-2. The frame rate for NTSC should be 29.97. The audio format should be PCM 48 kHz 16 bit, DTS, or Dolby Digital or MP2. If you want to use analog outputs from Dolby Digital, then it should be 2.0 or 5.1. Analog outputs are not available from DTS. DVDs that have been authored at lower resolution (e.g. Half-D1) will not play on the Kaleidescape System. If you author a DVD using MPEG-2 video and MPEG-1 Audio Layer II (MP2) audio, then you will need to either use the analog audio outputs on your Kaleidescape components or else use HDMI and ensure that your A/V receiver supports MP2 (most North American A/V receivers do not).

No, if they are on the same disc side. You can not selectively import or delete parts of a disc side.

Yes you can play a DVD directly without importing it, and enjoy the Kaleidescape Experience, by placing the disc in the DVD/CD disc drive of a Mini System, 1080p Player or Movie Player 2. After recognizing the DVD, the Kaleidescape System will display details about the movie including the cover art, synopsis, rating, and actor and director names. You may choose to play the movie or import it. Selecting "Play Movie" on the onscreen display starts the movie instantly, without trailers and advertisements — even for rental movies! On a Mini System, you also have the option of placing a disc in the tray and pressing the Play button.

If you pause a DVD that you were playing without importing, then you can resume playback from the "Disc" tab of the Kaleidescape main menu on the onscreen display, by selecting "Disc in Tray" and "Resume Movie".

Yes. The Kaleidescape System has been designed for the anticipated widespread availability of HD content. The massive disk capacity of the Server is ideal for storing HD movies. A few HD titles are already being distributed by Kaleidescape pre-loaded on every new Kaleidescape System, and more will be available in the future.

Yes, imports may be disabled on any Mini System, 1080p Player or Movie Player 2. It will still be possible to play back directly a DVD or CD by placing the disc in the Player's DVD/CD-ROM drive. Disabling imports is useful for playback-only zones such as guest rooms or a child's room. The installer can set this configuration per Player with the Web Utility.

Kaleidescape's patent-pending video bookmarks enhance your movie viewing experience. They provide the flexibility to begin playing a movie wherever you want: the start of the main feature, a trailer, or one of your favorite scenes. The Kaleidescape System also uses special video bookmarks to issue event cues to the control system, signaling the beginning of a feature movie, the beginning of the end credits, the end of the movie, and other significant events that may require changes in lighting, position of motorized curtains, screen masking, etc. Many of these bookmarks are provided automatically through Kaleidescape's Movie Guide service. In addition, users can insert custom bookmarks to mark their favorite scenes in movies. Using bookmarked favorite scenes, customers can showcase their theaters by playing a sequence of all their favorite clips. Favorite scenes are also compelling for demonstration purposes in A/V showrooms.

Yes, you can create many favorite scenes for a movie so long as you give the scenes different names. Whenever you create a favorite scene, it gets a default name. If you create a second favorite scene for the same movie without changing the default name of the first favorite scene, then the second favorite scene will overwrite the first. You can change the default name of a favorite scene with the onscreen display by viewing the movie details and selecting "Name Favorite Scene"; or during movie playback by calling up the info menu, using the left/right arrows, and selecting "Name Favorite Scene". You can then enter a new name for the favorite scene. With a control panel you may be able to do this using an alphanumeric keyboard, while with a remote control you can rename the scene to be something like "Scene 1" or "Scene 2".

You can also use the Web Utility to rename favorite scenes; go to the "Movies" tab of the Web Utility and select the "Favorite Scenes" collection. We suggest managing multiple favorite scenes with the Web Utility.

Some movie subtitles may appear in the black letterboxing below the movie image. If you use automated screen masking, the subtitles may then be obscured by the mask. The Kaleidescape System now offers the option of repositioning subtitles within the movie image. Choose this option with the Web Utility by using the Screen Masking tab in the Video Settings window for any Movie Player — the subtitles of any movie in the Kaleidescape Movie Guide database will then be automatically repositioned.

For the subtitles of a DVD to be repositioned by the Kaleidescape System, the DVD must have been processed by the Kaleidescape Movie Guide Service. If the movie details page shows "Play Movie" or "Play Episode", then the DVD has been processed and the subtitles for that movie should reposition. If "Play Movie" or "Play Episode" are not shown, then please loan your DVD to Kaleidescape so that we process it. For more information about the Kaleidescape Movie Guide Service Loan Program, please refer to the DVD/CD Loan Process Quick Reference Guide or the DVD/CD Loan Process Quick Reference Guide for Europe.

No. Subtitles are stored as images, not as text, on DVDs. The Kaleidescape System cannot change the color, font or size of subtitles.

Yes, scripts can be exported from one Kaleidescape System and imported on another, including its favorite scenes whenever the second System has the same movies. This feature lets you share your favorite scripts with other owners of Kaleidescape Systems, or between your Kaleidescape Systems.

Scripts can be shared using the Scripts place of the Web Utility. You can export and import scripts as script files. A script file is a small data file containing all the instructions of the script but not the video content. You can send script files as email attachments or by any other method for sending files between computers. A script will play best on a Kaleidescape System that has all the necessary movies.

Deleting a movie can only be done through the Kaleidescape Web Utility. To access the Web Utility, type http://my-kaleidescape (or http://my-kaleidescape.local if you are using a Macintosh computer) in the address bar of your web browser.

- Click on the "Movies" tab.

- Put a check in the box to the left of each movie title you wish to delete.

- Scroll down to the bottom of the screen and click on "Move to Trash." Movies in the trash can are not displayed in the Kaleidescape onscreen display, but are still present on the Kaleidescape Server. These movies will be deleted, if necessary, to create space when you import new CDs or DVDs.

If you want to permanently delete a movie, move it to the trash can and then:

- Select the collection labeled "Trash Can" in the drop down menu in the top left of the window (the default selection is "All").

- Put a check in the box to the left of the movie title(s) you wish to permanently delete.

- At the bottom of the page, click "Delete Permanently." You will be prompted to confirm that you want to permanently delete the content. Following this confirmation, the selected movies will be permanently deleted.

No. If you have already imported a multi-disc set, you can not selectively delete discs from the set. That is, you can not delete selected episodes, special editions, or alternate versions after they have been imported as a set. Use the Web Utility to delete the entire set and then re-import just the discs, or sides of discs, containing the content that you want. This applies to both DVD sets and CD sets.

A DVD or CD changer can play only one DVD movie or audio CD at a time, and it is generally dedicated to one play-back zone in the home. The Kaleidescape System is based on hard-disk technology, which provides very fast, random access to your entire content collection, and makes it possible to use the system simultaneously from multiple play-back zones. A Kaleidescape System can play movies and music in different rooms at the same time, and it makes your entire DVD and CD collection available throughout your home. You can even play a movie or an album that is already playing in a different room. Kaleidescape's highly optimized software provides sub-second response times when you start a movie or album, play a trailer, or move from chapter to chapter, favorite scene to favorite scene, or track to track.

Kaleidescape's unique Movie Guide and Music Guide Services enhance your home entertainment experience with detailed information about the movies and albums you have imported. In addition, Kaleidescape's patent-pending video bookmarks provide the ability to begin playing a movie wherever you want: the start of the main feature, a trailer, or one of your favorite scenes. The Kaleidescape System also uses special video bookmarks to issue "event cues" to the control system (such as Crestron or AMX) to signal the beginning of a feature movie, the beginning of the end credits, the end of the movie, changes in aspect ratio, and other significant events that the control system can use to automatically control the lighting, motorized curtains, screen masking, etc.

This situation can arise in the rare case that Conductor begins to copy music to your laptop computer but you move your laptop away from your Kaleidescape System before you start iTunes. In order to make sure that Conductor can update your music in iTunes, ensure that Kaleidescape Conductor is connected to your Kaleidescape System and that iTunes is installed and running. If your computer cannot make the connection to your Kaleidescape Server, then Conductor will not add music to your iTunes library even if Conductor has already copied some music files to your computer.

With User-defined Music Collections, you can organize your music any way you see fit. For example, you can create Collections called "Dad's College Albums and Artists" or "Exercise Albums". Collections can contain Albums, Artists, Genres, Composers, Conductors, Ensembles, Performers and/or Mix Albums. To create a new Music Collection, use the Music tab of the Web Utility, choose "My Collections" and click on "Create New Collection". Once you name your new Music Collection, you can add music to it anytime using either the Web Utility or the onscreen display. With the onscreen display, add music to a Music Collection by selecting "Add to Collection" on the details page of any Album, Artist, Genre, Composer, Conductor, Ensemble, Performer or Mix Album. Collections are updated automatically whenever you import a new album.

The Kaleidescape Music Player is a high-performance audio component that is designed to play up to four independent music zones through digital and analog audio outputs. A Music Player can be used to provide audio to zones not equipped with a video display. Also, the Music Player incorporates a disc tray that can import DVDs and CDs into the Kaleidescape System. Each Music Player can be controlled by a touch panel, an in-wall touch pad or one of the Control Panels available in the Web Utility.

No. We may add a feature for sharing Mix Album information in a future release of KEAOS.

No. We may add this feature in the future.

The current release of the KEAOS software does not support this feature directly. However, Kaleidescape customers can burn CDs with the music on their PC and import these CDs into their Kaleidescape System. For best results, first import your CDs directly into your Kaleidescape System. A direct import has higher audio quality and fewer pops and dropouts. When a CD is imported into the Kaleidescape System, it is not compressed and all of the fidelity of the original CD is preserved.

No. The Kaleidescape System can play music through any Mini System or Movie Player as well as through Music Players.

The Mini System, 1080p Player, Movie Player 2, and the Music Player each have a DVD/CD drive, with which you can import CDs and DVDs. Most Kaleidescape Dealers and some service providers will import your library of CDs and DVDs into your Kaleidescape System for you.

Yes, but the Now Playing list is a temporary playlist without any special name. It is the list of the music you have chosen to play. It's like a few LPs stacked up on an old record changer, or a programmed sequence of tracks on a CD player or changer. If you wish to play some other music, and select "Replace playing music" then the Now Playing list will be replaced by your new selection; if you select "Let all playing music finish first," then your new selection will added to the end of the Now Playing list.

Those who appreciate classical music often organize their music differently than fans of other varieties of music. So Kaleidescape has added two new Classical Music Collections in the Collections place of the onscreen display. The Classical Composers collection lists the composers of the classical music in your library and shows biographical information about each composer and the compositions in your library by that composer. The Classical Works collection displays the classical compositions in your library and shows you all the available performances of each work.

A CD needs to be recognized by the Kaleidescape Music Guide Service as a Classical Music album in order to appear in the Classical Music Collections. If you have a CD that is not recognized as a Classical Music album, please contact Kaleidescape about including this album in the Music Guide Service.

If you import your CDs into your Kaleidescape System, you will have an uncompressed lossless copy of each of your CDs on your Kaleidescape System. The Kaleidescape System uses a proprietary method for reading CDs that eliminates most of the clicks, pops, and other noises that can result from read errors when you rip a CD to your PC.

The Now Playing place shows the list of albums and songs that have been most recently played. This list is not remembered when you replace the music in Now Playing by something else. However, at any time, you can make a Mix Album from the music currently listed in Now Playing.

The Kaleidescape System has the best user interface in the industry — finding and playing your music is easy, intuitive and fun for everyone. The Kaleidescape System provides the richest information about your music along with a very flexible way to navigate through such information onscreen. The Kaleidescape System is more reliable — it just works. Your music files are protected on hard disk by Kaleidescape's proprietary RAID-K storage system, which means you don't need to worry about losing data when a single disk drive fails. You can add more music zones to your home without having to buy more storage; and you can add more storage without having to add more music zones. The Kaleidescape System is by far the most scalable music server, with the ability to store all of your music without losing any quality by compressing files, and with the ability to simultaneously serve music to as many zones as you can find in any home or yacht. And, the same Kaleidescape System can also store all of your DVD movies and serve them to any viewing zone in your home or yacht. In short, the Kaleidescape Experience for music and movies is unmatched in the industry.

A Mix Album is a user-defined list of songs. The user can create, name, and edit Mix Albums with the Web Utility or the onscreen display. A Mix Album can be played just like any other album.

In the Preferences tab of the User Web Utility, you can select the normalization option; to do this check the box marked "During music playback: Adjust the volume so that songs play at similar volumes". When this option is turned on, the loudness level of each song is adjusted automatically to achieve a uniform average loudness level. By default, this option is turned off.

When playing music, songs smoothly fade out when stopping or pausing, and fade in when returning from pause. Songs played in the same order as on the original CD play exactly as if you were playing them on the CD, with no cross-fading and without extra gaps between songs.

In the Preferences tab of the User Web Utility, you can select the cross-fading option; to do this, check the box marked "When going from one song to another: fade out one song and fade in the next one, when appropriate". When this option is turned on, songs played out of order will cross-fade using a proprietary algorithm. By default, this option is turned on.

You can browse the list of currently playing songs in the onscreen display from Now Playing. Now Playing will allow you to select songs, skip backwards or forwards between albums and tracks, and repeat and randomize playback.

Kaleidescape's Music Server is a software option for the Kaleidescape System. There is also a Music Player hardware product that can be used with any Kaleidescape System that has a Music Playback license to deliver content to music-only zones. This is not a new product line — it is an extension of the Kaleidescape System.

Kaleidescape Conductor can copy your entire Kaleidescape Music Library or any single Music Collection to your computer. If you want to copy just one song from an album, then create a Mix Album containing that song, and add it to the Music Collection that is copied to your computer. Of course, you can also add other songs to that Mix Album and you can add other albums, mix albums, genres and artists to that Music Collection.

Kaleidescape Conductor is a PC application that copies music from your Kaleidescape Music Library to your computer so that you can enjoy it with your iPod or other portable music player. Once you have installed Kaleidescape Conductor, you can choose the Music Collection you wish to copy to your computer. Kaleidescape Conductor updates the Kaleidescape music on your computer as you add or remove music from your chosen Music Collection. The Kaleidescape music on your computer may be managed with iTunes and other media players, and Mix Albums are automatically converted to iTunes playlists. To install Kaleidescape Conductor, go to the Web Utility, and click on the link to install Kaleidescape Conductor.

Yes. The hard disks of the Kaleidescape Server store exact (lossless) copies of the digital data imported from your CDs. Your Kaleidescape Player will convert these bit streams into digital and analog audio outputs just as if you were playing the CD in a reference-quality CD player.

The Classical Music Collections (Classical Composers and Classical Works) will automatically appear once you have imported at least one CD that is recognized by the Kaleidescape Music Guide Service as a Classical Music album.

The Music Server automatically controls the volume for fade-outs and fade-ins and for normalization. There is no way to explicitly control the volume through the Music Player or the Movie Player. Volume control should be performed via an audio amplifier. In distributed audio control and home automation systems the volume control is usually facilitated by touch panels and keypads throughout the home.

You can select Repeat and/or Random from Now Playing in the onscreen display. Repeat plays the Now Playing list repeatedly; when it reaches the end it automatically starts over again at the beginning. Random plays all the songs in the Now Playing list in random order rather than sequentially. If both Random and Repeat are selected, the music will play continuously in random order. If neither is selected, the Now Playing list of songs will play sequentially and then stop at the end.

Yes. A Mix Album is a named, permanent playlist. A Mix Album is an album that you create yourself.

This feature is generally part of a distributed audio control or automation system. Typical installations of these systems allow any source to be listened to in any room. Any music zone from your Kaleidescape System can be selected in any listening area. The way to play the same music throughout your entire home is to play the music from a single zone in every listening area.

We may add the ability to synchronize multiple Kaleidescape music zones in a future release of KEAOS for use by customers that do not have a distributed audio control system.

When you import a CD, the music data is stored on the Disk Cartridges of your Kaleidescape Server(s), along with the movie data from the DVDs you have imported. The music from each CD is stored bit-for-bit, which means that all of the information on it is stored without any loss of quality from compression. Your data is also protected against disk failure by Kaleidescape's proprietary RAID-K storage system.

Yes, the Kaleidescape System now supports this feature with Kaleidescape Conductor. Kaleidescape Conductor copies all or part of your Kaleidescape Music Library to your computer so you can enjoy it with your iPod portable music player or other portable music player.

Kaleidescape Movie Players and Music Players provide reference-quality audio and video output that is comparable to the very best CD and DVD players available today. The Kaleidescape Mini System, 1080p Player and 1080p Mini Player create beautiful high definition video output from ordinary DVDs, providing a viewing experience that rivals Blu-ray.

No. The Kaleidescape System imports an exact digital copy of the DVD or CD, without removing any copy protection. No additional compression is applied; therefore no quality is lost. Kaleidescape's Players use state-of-the-art DVD and CD playback hardware and software to provide reference-quality video and audio playback from these same exact bits.

DVDs can vary in size, but you can expect to store about 150 DVDs on a 1 TB Disk Cartridge or about 75 DVDs on a 500 GB Mini Disk Cartridge.

CDs can vary in size, but you can expect to store about 1,650 CDs on a 1 TB Disk Cartridge or about 825 CDs on a 500 GB Mini Disk Cartridge.

The number of DVDs and Audio CDs that can be stored on a Kaleidescape System varies depending on the configuration of the System. A Kaleidescape Mini System fully loaded with four 500 GB Mini Disk Cartridges can hold approximately 225 DVDs or 2,500 CDs. A single Kaleidescape 1U Server fully loaded with four 1 TB Disk Cartridges can hold approximately 450 DVDs or 5,000 CDs. A single Kaleidescape 3U Server fully loaded with fourteen 1 TB Disk Cartridges can hold approximately 1,800 DVDs or 20,000 CDs. The exact number depends on the specific DVDs and CDs. A Kaleidescape System with more than one Server or Mini System can hold larger collections. We are working to improve user interface performance with very large collections.

A Kaleidescape Movie Player or Music Player imports most DVDs in 20 to 25 minutes and most CDs in 5 to 10 minutes. The Kaleidescape Speed Reader, with its two DVD/CD-ROM drives, reaches import speeds of six DVDs or sixteen CDs per hour. A scratched, dirty, or poorly-authored disc may take longer to import. Imports may also take longer when the import device is playing back content.

The number of simultaneous movie and music zones that can be played at the same time depends on the types of movies that are being played (e.g., HD vs. DVD), and on how many Servers and Disk Cartridges are reading the movies and music being played. For any practical purpose we know of (meaning even the largest palaces and yachts in the world), the Kaleidescape System can be configured easily to serve an adequate number of independent movie and music zones. (However, pulling the Ethernet cables can be a challenge in a palace!) Each Movie Player can deliver either a movie or music to one zone. Each Music Player can simultaneously serve up to four independent music zones. Kaleidescape has demonstrated that an individual 1U or 3U Server has the ability to simultaneously deliver DVD movies and music to 45 independent zones, even if all of the movies and music are coming off the same Disk Cartridge. Kaleidescape's largest installation to date has 53 Movie Players and 2 Music Players. And one customer has a System with 10 Servers.

The Speed Reader processes discs starting from the top of the input bin stack(s) and working down. This makes it easier to return discs to the correct case afterwards. The Speed Reader uses two DVD/CD-ROM drives to improve throughput. If two discs are importing, and the first disc finishes before the second, the Speed Reader will not eject the first until the second one is done. To reduce waiting time, separate CDs from DVDs because CDs usually import faster than DVDs. A scratched or dirty disc may take a long time to import or may not import at all. You can prevent these discs from blocking progress by configuring the Speed Reader (from the Components tab of the Installer Web Utility) to abort an attempted import after one hour.

Redundant Array of Independent (or Inexpensive) Disks is a storage system that combines two or more disk drives for fault tolerance and (sometimes) increased performance. RAID storage systems are frequently used on servers, especially for enterprise applications.

RAID Level 5 is a type of RAID that uses block-level striping (spreading out the blocks of each file across multiple disk drives) and block-interleaved distributed parity to spread the redundant parity information used to achieve fault tolerance across all the disks in the array. If any disk fails, the distributed parity data are used to compute the contents of the "virtual" (failed) disk. An advantage of RAID 5 is that there is no single dedicated parity disk causing a write bottleneck. A disadvantage of RAID 5 is that the capacity of the array of disks cannot be increased without rebuilding the array. RAID 5 is the most popular version of RAID. The Kaleidescape Server does not use RAID 5; it uses RAID-K.

RAID Level 4 is a type of RAID that uses block-level striping (spreading out the blocks of each file across multiple disks) and a dedicated parity drive to store the redundant parity information that enables fault tolerance. If a data disk fails, the parity data are used to compute the contents of the "virtual" (failed) data disk. An advantage of RAID 4 is that the storage capacity of the array can be increased one disk drive at a time. A disadvantage of RAID 4 is that the parity disk can become a write bottleneck. RAID 4 has been very successful with the enterprise file servers sold by Network Appliance. The Kaleidescape Server uses a proprietary type of RAID called RAID-K which has some of the features and advantages of RAID 4.

RAID-K is a type of RAID that is proprietary to Kaleidescape. RAID-K has similarities to RAID 4, but it does not use block-level striping of file data — it attempts to keep each movie or music album wholly contained on a single disk. Also, the redundant parity information may exist on more than one disk in order to accommodate a mixture of different sizes of disks. Furthermore, there is more than just parity data in the redundant information used to achieve fault tolerance. These features provide better performance for movies and music, and increased safety for the storage of such data. Finally, RAID-K permits the user to incrementally add storage capacity; it is possible to add larger disks, and it is possible to add disks that contain content (movies or music) and incorporate them automatically into the RAID-K array and the Kaleidescape file system.

A Hot Spare Disk Cartridge is an additional Disk Cartridge installed in a 3U Server that is immediately available as a replacement if a hard disk drive fails. If an active drive fails, the Server continues to operate, no content or user-entered data is lost, and information that was stored on the failed drive is automatically restored to the hot spare. This eliminates the need for an urgent service call and provides peace of mind in marine and other remote installations. The failed Disk Cartridge should be replaced as soon as practical, and upon replacement the new Disk Cartridge becomes the hot spare. The Hot Spare Disk Cartridge feature provides an additional measure of data protection. If a drive fails, the Server is at risk of losing content should a second drive fail. Without a hot spare, the Server cannot begin repairing itself until a replacement Disk Cartridge is installed. With a hot spare, the repair begins immediately — minimizing the window of time that the Server is at risk of losing content. The Hot Spare Disk Cartridge feature is standard on 3U Servers; it is not available on other Kaleidescape Server products. Please refer to the Understanding Kaleidescape Hot Spare Disk Cartridges Technical Note for further information.

This is normal. The Disk Cartridge with the blinking blue light contains the Hot Spare Disk Cartridge.

RAID-K reserves space for redundant parity information, and this space is not available for storing DVD and CD content on the Server. The amount of space allocated to parity information is equal to the capacity of the largest Disk Cartridge in the array. For example, a RAID-K array with seven 500 GB Disk Cartridges uses 500 GB for parity information. A RAID-K array with seven 500 GB Disk Cartridges and four 750 GB Disk Cartridges uses 750 GB for parity information. A Hot Spare Disk Cartridge is not incorporated into a RAID-K array and does not affect the amount of space allocated to parity information.

The amount of new storage you get when you add a Disk Cartridge to a Server depends first on the capacity of the new Disk Cartridge compared to the capacity of the drives already in the array, and second on whether or not the Server is a 3U Server. A 3U Server behaves differently than a 1U or 5U Server because of its Hot Spare Disk Cartridge.

For 1U and 5U Servers, if the new Disk Cartridge is no larger than the largest drive already in the array, then the Server's storage capacity increases by the size of the new Disk Cartridge. If the new Disk Cartridge is larger than the largest drive already in the array, some of the new capacity will be used for redundancy. For example, a 5U Server with seven 500 GB Disk Cartridges uses 500 GB for redundancy. If you add a 750 GB Disk Cartridge, then 250 GB will be used for additional redundancy and the storage capacity of the Server will increase by 500 GB. If you add another 750 GB Disk Cartridge, no additional redundancy is needed and the storage capacity of the Server will increase by the full 750 GB.

The Hot Spare on a 3U Server must be able to replace any Disk Cartridge in the array, and so the Hot Spare must not be smaller than any other disk drive in the array. For example, a 3U Server with eight 750 GB Disk Cartridges has 750 GB for redundancy and one Disk Cartridge reserved as the Hot Spare. If you add a 1 TB (1,000 GB) Disk Cartridge, then the 750 GB Hot Spare will be added to the array, and the storage capacity of the Server will increase by 750 GB. The new 1 TB Disk Cartridge will now be the Hot Spare. If you add another 1 TB Disk Cartridge, then 250 GB of it will be used for redundancy and the capacity of the Server will increase by 750 GB. A 1 TB Disk Cartridge will still be the Hot Spare. If a third 1 TB Disk Cartridge is added, no additional redundancy is required and the storage capacity of the Server will increase by 1 TB.

Although Kaleidescape uses high quality hard disk drives, occasionally, drives do fail. On average, drives in Kaleidescape Systems fail at a rate of one or two percent per year. To prevent loss of information from a drive failure, every Kaleidescape Server uses RAID-K to store redundant information. In addition, the 3U Server features a Hot Spare Disk Cartridge as an added measure of data protection.

If a disk drive fails, the indicator on the Disk Cartridge with the failed drive changes from blue to amber (or does not light up at all) and Kaleidescape automatically receives an alarm message through the Internet. Kaleidescape then notifies the customer's dealer. The customer will see a message on the onscreen display and Web Utility saying "Disk is missing or damaged" or "Disk has failed; please phone your dealer". The Kaleidescape System continues to operate and the customer can still enjoy all the Movies and Music in their library, but the Server can longer import CDs or DVDs.

A 3U Server with a Hot Spare Disk Cartridge immediately begins rebuilding the information on a failed disk drive onto the Hot Spare. The rebuild status is shown in the System Status window of the Web Utility. After the information is rebuilt, the Server can once again import CDs and DVDs. A Disk Cartridge with a failed drive should be replaced as soon as possible.

If a drive fails in a Mini System, 1U Server, or 5U Server, the front panel glow of the Server changes from blue to amber. The Server becomes vulnerable to losing data if a second drive should fail. Therefore, it is very important to replace a failed drive in a Mini System, 1U Server, or 5U Server as soon as possible. As soon as the Disk Cartridge is replaced, the information on the failed disk drive is rebuilt onto the new Disk Cartridge.

Disk Cartridges can be replaced easily by the customer or the dealer while the System is operating.

When a hard disk drive fails in a Kaleidescape System, you will still be able to enjoy all the Movies and Music in your library, but the System will not be able to import CDs or DVDs. Your Kaleidescape System will also be vulnerable to losing data from a second disk drive failure, until the first failed disk drive has been replaced and the data on it rebuilt. If you suspect that a disk drive has failed, then always call Kaleidescape Technical Support first. They will help you check whether or not the disk drive has failed. If the disk drive has failed, Kaleidescape Technical Support will help you replace the failed drive as soon as possible.

Do not remove any Disk Cartridges that are displaying a solid blue or blinking blue LED light.

Do not remove the Disk Cartridge containing the failed drive, other than to re-insert it only once.

Do not move the suspect Disk Cartridge to another slot.

Do not put a different Disk Cartridge in the suspect slot.

Do not put the suspect Disk Cartridge in another Server.

Do not put a Disk Cartridge from another Server in this Server.

Do not reboot the Server.

To help you check whether or not the disk drive has really failed, Kaleidescape Support may ask you to remove the suspect Disk Cartridge and re-insert it firmly in case it is seated incorrectly. They may ask you to gently touch the logo button of the suspect 1U or 3U Disk Cartridge — if the button is loose, the Disk Cartridge may not be fully latched. They may ask you to check whether the white optical sticker on the inside surface of the handle of a suspect 5U Disk Cartridge has fallen off — if it has, it may need to be replaced.

Kaleidescape recommends that all Disk Cartridges should be left in the Server until the replacement Disk Cartridge has arrived. Please do not remove a Disk Cartridge unless instructed to do so by Kaleidescape Technical Support. The Server chassis will cool properly only when all its slots are filled with a Disk Cartridge (blank or containing a hard disk drive).

The following audio and video outputs and formats are supported by the Kaleidescape Players:

KSYSTEM-120 Mini System
Video Outputs: HDMI™ w/HDCP, Component YPbPr (BNC), S-Video (mini-DIN), and Composite (BNC)
Video Formats: NTSC 480i, 480p; PAL 576i, 576p; High-Definition 720p, 1080i and 1080p at 50 and 60 Hz
Audio Outputs: HDMI, Digital Coaxial (BNC), Digital Optical (TOSLINK), Analog Stereo (RCA)
Audio Formats: Dolby™ Digital, DTS, MPEG Audio, PCM
Two Additional Audio Zones with Analog Stereo Outputs (RCA) and PCM Support

KPLAYER-6000 1080p Player
Video Outputs: HDMI™ w/HDCP, Component YPbPr (BNC), S-Video (mini-DIN), and Composite (BNC)
Video Formats: NTSC 480i, 480p; PAL 576i, 576p; High-Definition 720p, 1080i and 1080p at 50 and 60 Hz
Audio Outputs: HDMI, Digital Coaxial (BNC), Digital Optical (TOSLINK), Analog Stereo (RCA)
Audio Formats: Dolby™ Digital, DTS, MPEG Audio, PCM

KPLAYER-300 1080p Mini Player
Video Outputs: HDMI™ w/HDCP, Component YPbPr (BNC), and Composite (BNC)
Video Formats: NTSC 480i, 480p; PAL 576i, 576p; High-Definition 720p, 1080i and 1080p at 50 and 60 Hz
Audio Outputs: HDMI, Digital Coaxial (BNC), Analog Stereo (RCA)
Audio Formats: Dolby™ Digital, DTS, MPEG Audio, PCM

KPLAYER-5000 Movie Player 2
Video Outputs: HDMI™ w/HDCP, Component YPbPr (BNC), S-Video (mini-DIN), and Composite (BNC)
Video Formats: NTSC 480i, 480p; PAL 576i, 576p; High-Definition 720p, 1080i at 50 and 60 Hz
Audio Outputs: HDMI, Digital Coaxial (BNC), Digital Optical (TOSLINK), Analog Stereo (RCA)
Audio Formats: Dolby™ Digital, DTS, MPEG Audio, PCM

KPLAYER-2500 Movie Player
Video Outputs: HDMI w/HDCP, Component YPbPr (BNC), S-Video (mini-DIN), and Composite (BNC)
Video Formats: NTSC 480i, 480p; PAL 576i, 576p; High-Definition 720p, 1080i at 50 and 60 Hz
Audio Outputs: HDMI, Digital Coaxial (BNC), Digital Optical (TOSLINK), Analog Stereo (RCA)
Audio Formats: Dolby Digital, DTS, MPEG Audio, PCM

KMUSIC-4000 Music Player
Audio Outputs: Four Digital Coaxial (RCA), four Digital Optical (TOSLINK), four Analog Stereo (RCA)

Yes. The Kaleidescape Movie Player, Movie Player 2, Mini System, 1080p Player and 1080p Mini Player include support for HDMI (and therefore also DVI). HDMI and DVI displays must support HDCP to view copy-protected movies.

Bitstreams of Dolby Digital and DTS multi-channel audio tracks can be sent over an HDMI connection.

To configure your audio output preference for a particular Player, in the Installer Web Utility, select Components tab>Settings>Audio tab.

Before KEAOS 3.7, only decoded two-channel Dolby Digital audio tracks were sent, and DTS audio tracks were not sent at all. Updating to KEAOS 3.7 does not change the behavior of existing Movie Players. You can enable this new feature in the Installer Web Utility.

All Kaleidescape components manufactured using KEAOS 3.7 or later have this feature enabled by default.

No. The DVD CCA License does not permit the use of RGBHV video output during DVD playback. The Kaleidescape Players support both HDMI and component video (YPbPr) for high-quality video output.

Some manufacturers have recently begun advertising "HD DVD / Blu-ray Media Servers" that can store HD DVDs and Blu-ray discs on hard disk. These discs use a copy control technology called AACS. It is our understanding that AACS must be licensed by the manufacturer of any HD DVD or Blu-ray disc playback device. We have been informed that the manufacturers of various unlicensed "HD DVD / Blu-ray Media Servers" advise their dealers and customers that "it is first necessary for you to obtain your own decryption software" in order to play or copy such discs. This unlicensed decryption software may be available from third parties. It is our understanding that the use of such unlicensed software to break the copy protection on discs is generally illegal in the USA and could constitute a violation of the Digital Millennium Copyright Act (the "DMCA"). Violations of the DMCA are criminal offenses subject to fines of up to $500,000 and up to 5 years in jail. Based on its current knowledge, Kaleidescape believes that the installation of these "HD DVD / Blu-ray Media Servers", including obtaining the third-party software to get them working as advertised, would result in dealers and/or their customers in the USA committing criminal acts and risking heavy fines or jail time.

Kaleidescape manufactures and sells only properly licensed products. Kaleidescape has licenses from technology licensing bodies that include the DVD Copy Control Association, Inc., the DVD Format/Logo Licensing Corporation, Dolby Laboratories Licensing Corporation, Macrovision Solutions Corporation, HDMI Licensing LLC, Digital Content Protection, LLC (HDCP), MPEG LA, LLC, Nissim Corporation, Koninklijke Philips Electronics N.V. (acting for three different patent pools), Toshiba Corporation (on behalf of the DVD Patent Licensing Group), Thomson Licensin, and many others.

You can connect a second display to a Player. The Player normally sends video to all video outputs but they cannot be controlled independently. The settings you make for the Primary Video Output in the Installer Web Utility apply to all video outputs. For example, if you set the Primary Video Output to match a 16:9 display and a secondary video output is connected to a 4:3 display, the image on the 4:3 display will be distorted accordingly.

The audio synchronizes with the Primary Video Output as well. In some configurations, the audio from a secondary output might be perceptibly out of sync with the video.

With the Movie Player and Movie Player 2, if you specify component video as the Primary Video Output and you are using HDMI as a secondary video output, you are limited to 480i or 480p output to support the HDMI display. Many HDMI and DVI devices cannot display a 480i HDMI or 480i DVI signal, so set the component Primary Video Output to 480p.

With the Mini System, 1080p Player and 1080p Mini Player, the output of HDMI as a secondary output is already 480p even if the Primary Video Output is configured for 480i.

The SACD and DVD-Audio formats are not supported by the Kaleidescape System at this time. It is unlikely that we will support SACD or DVD-Audio due to the tepid market acceptance and declining sales of these audio formats.

Yes, we plan to introduce the Kaleidescape Blue-Laser Player before the end of 2009. The Blue-Laser Player is designed to play all Blu-ray Discs in addition to DVDs, CDs, and content from other sources.

They will be able to play DVDs and CDs imported by the Blue-Laser Player, but not Blu-ray Disc content.

Yes. Kaleidescape's new Blue-Laser Player will be compatible with and easy to add to any existing Kaleidescape System.

We plan to introduce the Blue-Laser Player in 2009. We are optimistic that it will be possible to import Blu-ray Discs at that time. Because there are so few Blu-ray Discs in the marketplace, it is difficult to predict the average storage required for one Blu-ray Disc. Early indications suggest that the average Blu-ray Disc contains approximately 22 GB of data, which means about 44 Blu-ray Discs would fit on a 1 TB Disk Cartridge. One fully loaded 3U Server would be able to hold more than 500 Blu-ray Discs. However, some Blu-ray Discs have used over 27 GB of data, and up to 50 GB of space is available on some Blu-ray Discs. So, the hard disk space required to import the average Blu-ray Disc may increase in the future.

The Advanced Access Content System ("AACS") copy control requirements are phasing out all analog outputs, including component video outputs. We intend to provide component video outputs for as long as they are permitted. Eventually, the only permitted video outputs will be protected digital outputs, such as HDCP-protected uncompressed digital video over HDMI.

Yes, the Blue-Laser Player will support content in both the H.264 and the VC-1 video codecs, not only from Blu-ray discs, but also from other sources in the future, including the Internet.

Kaleidescape provides dealers with control modules and touch panel templates suitable for a variety of control devices, using both RS-232 and TCP/IP. These include: modules and sample code for Crestron 2-Series Processors and templates for the wide variety of Crestron touch panels and keypads; a module and sample code for AMX NetLinx Processors and templates for the wide variety of AMX touch panels; and ProntoScript modules with integrated templates for Philips Pronto controllers. These modules can control both movies and music from Kaleidescape Movie Players and music from Kaleidescape Music Players. The Kaleidescape System can also be controlled from a Java-enabled web browser, allowing almost any computer to control any Kaleidescape Player. Kaleidescape provides a setup program so that any Windows web tablet can be turned into a dedicated Kaleidescape controller. Kaleidescape provides IR codes and templates to support a variety of remote control devices including the Elan Home Systems VIA! Valet touch panel, Universal Remote Control Home Theater Master and Professional series, Philips Pronto IR-only remotes, Logitech Harmony Universal Remotes, and RTI Universal Controllers. Kaleidescape provides a generic IR command set for use with any PC-programmable IR remote. For more details on all of these options, see the Control Systems section of the Kaleidescape Support site,

There are two modes for controlling the Kaleidescape System: the onscreen display (OSD) mode and the stand-alone touch panel (SATP) mode. The OSD mode is supported on controllers and touch panels that operate in conjunction with an OSD. The SATP mode is supported on controllers and touch panels for music-only zones that operate without an OSD.

Yes. Any controller or touch panel can be programmed to control multiple Movie or Music Zones. This is useful for wireless controllers or touch panels that roam between different rooms in the home, or for installations in which the Kaleidescape System is centrally located for distribution using an audio/video switcher.

Yes. Your music library can be browsed, selected, and played back using a controller or a stand-alone interactive touch panel. You can view information about your music on these controllers or touch panels, navigate lists, and select music to play, all without the use of the onscreen display. The bi-directional Kaleidescape Control System Protocol can supply music information fields to a controller or touch panel or other devices with data display capabilities. A touch panel video feed is not required to display music information such as artist, album, track, genre, cover art, playback time, and progress information.

You can control a music zone with any control device that you use to control your Kaleidescape System. You can control music using the onscreen display, the Web Utility or a Java Control panel. Any controller, touch panel or keypad can control a music zone: an OSD is not required to display music information such as artist, album, track, genre, cover art, playback time, and progress information.

Yes, you can use an in-wall keypad to control music. This is useful for listening zones that have no video display and no touch panel. Kaleidescape's very simple keypad interface includes button presets for playing specific albums, mix albums, artists, genres, collections, including User-defined Music Collections. You can cycle through any collection by using next and previous buttons, and you can press-and-hold a button to set it to the now playing list. With some compatible keypads, you can even determine the status of the System through selective lighting of buttons. For example, if Preset 1 is currently playing, the lights on the "Play" and "Preset 1" buttons may be active.

Yes. You must activate each of your Kaleidescape Systems at https://www.kaleidescape.com/activate/ by entering your personal information and one of the component serial numbers of the system, and agreeing to the Kaleidescape Service & License Agreement.

No. Most commercial DVDs are protected by the Content Scramble System ("CSS"), a method used to encrypt the video and audio data. Manufacturers of legitimate DVD playback products must obtain a license from the DVD Copy Control Association (the "DVD CCA") to remove CSS encryption. Kaleidescape has obtained such a license, and Kaleidescape scrupulously adheres to its required procedures and restrictions. For example, when playing back DVD content, the System only allows the audio and video outputs permitted by the CSS License Agreement. The System's analog video outputs are further protected by certain Macrovision technology, which was obtained pursuant to a separate license from Macrovision Corporation. The CSS License Agreement does not prohibit the copying of CSS-protected DVD data into memory or onto a hard disk. However, in order to comply with the CSS License Agreement, any such copying must be done without exposing certain types of DVD data (keys or unscrambled audio/video data) on "user-accessible buses," such as the PCI bus in a personal computer. The Kaleidescape System complies with this restriction by virtue of being a closed system comprised of proprietary hardware and software that Kaleidescape designed from the ground up with content security as a major design objective.

Macrovision is a copy protection technology that applies to the analog video outputs of DVD players. Kaleidescape has a Macrovision license and our products have been tested and approved by Macrovision Corporation. That license and certification enable Kaleidescape to apply the Macrovision copy protection technology to a Movie Player's analog video outputs. This has nothing to do with making a digital copy of the information on a DVD disc.

The Kaleidescape System complies with all applicable licensing requirements, including those of the DVD FLLC, the DVD CCA, and Macrovision. The specifics of how we comply with each license are proprietary and confidential, and not available to the public.

Kaleidescape plans to implement this feature for music. However, such a feature would not be practical for movies for many years due to the enormous amount of data involved and the relatively slow uplink speeds of most broadband Internet connections.

We believe the vast majority of our customers feel an ethical obligation to abide by copyright law. Most of our customers find the experience of buying DVDs preferable to the experience of renting. Our typical customer wants to build a large motion picture library, and usually decides to buy 50 or more new DVDs immediately after installing a Kaleidescape System. They are much more inclined to place a large order with Amazon or buy a DVD Collection from Kaleidescape than to make 10 or 20 trips to Blockbuster. Also, rented discs are sometimes scratched and will not import correctly. Every Kaleidescape customer must enter into the Kaleidescape Service and License Agreement, in which they agree "never to load or permit someone else to load a commercial DVD or CD onto your Kaleidescape System ... that you do not rightfully own and possess, and you further agree to delete from your Kaleidescape System any DVD or CD that has been previously loaded ... immediately upon selling, giving away, loaning or otherwise transferring ownership or giving up possession of the physical DVD or CD (with the exception of destroying it ...)" Under this Agreement, the company retains the right to immediately suspend or terminate the Movie Guide and Music Guide Services and all software updates to the customer's System if the customer violates this provision or otherwise uses the System to infringe upon the intellectual property rights of Kaleidescape or any third party.

Kaleidescape reiterates the copyright law every time a customer imports a DVD or CD into his System. After each import of one or more DVDs or CDs, the customer is presented with a notice and asked to give the following warranty upon the next use of the System's onscreen display:

"One or more movies or music albums have been imported into the Kaleidescape System. It is illegal for you to import content that you do not own. By pressing Select, you agree that you either own the imported content or that you will delete it."

We believe that this notice serves not only as a reminder of a customer's legal obligations, but also as a deterrent because other family members and guests will see it from time to time.

The Kaleidescape 1080p Player and Mini System prevent accidental imports of DVDs and CDs for less worrisome enjoyment of borrowed or rented movies. The import process is only initiated with a press of the Import button on the front panel, or by selecting "Import DVD" or "Import CD" on the onscreen display. Installers may further control imports by disabling them entirely on a per-Player basis.

For the reasons stated above, we believe it is unlikely that Kaleidescape customers will illegally copy rental DVDs onto their Systems. Kaleidescape understands and is serious about protecting intellectual property rights because our own products and services are based on a substantial amount of intellectual property.

Kaleidescape does provide a small amount of pre-loaded high-definition video content on every System that is sold. We plan to provide more in the future as we obtain appropriate licenses from the content owners.

We are not confident that the fair-use provisions of the Copyright Act give us the right to do pre-loading of commercial DVDs or CDs without permission from the content owners. However, we are confident that our customers have the fair-use right to import (or have imported) DVDs and CDs into their Kaleidescape Systems without such permission

Kaleidescape will certainly sell you a Kaleidescape System for use in such a shared theater.

If you have questions about the legality of your contemplated use of the Kaleidescape System, we encourage you to consult an attorney because Kaleidescape cannot provide legal advice, and the specific facts of your situation may be significant. However, we believe that viewing videos in this type of shared theater would most likely not be considered a "public performance," assuming that the theater is never open to the public and there are never a substantial number of persons in attendance outside of the normal circle of family and social acquaintances of the owner who booked the theater. If the DVDs imported into the Kaleidescape System are purchased by the condominium complex or by the individual owners, and they are not used for anything else, then the shared use of these DVDs would be analogous to loaning some DVDs to a friend, which to our knowledge is perfectly legal.

A Kaleidescape customer has a fair-use right to make copies of DVDs and CDs that he or she owns onto the Kaleidescape System's hard disks. No license is required provided the copies will only be used for that customer's personal home video entertainment.

The Motion Picture Association of America ("MPAA") does not issue licenses of any kind. The MPAA is a domestic trade association of the American film industry that serves as "the voice and advocate of the American motion picture, home video and television industries."

The Kaleidescape System is manufactured and sold pursuant to licenses from a number of technology licensing bodies, including the DVD Copy Control Association, Inc., the DVD Format/Logo Licensing Corporation, Dolby Laboratories Licensing Corporation, Macrovision Solutions Corporation, HDMI Licensing LLC, Digital Content Protection, LLC (HDCP), MPEG LA, LLC, Nissim Corporation, Koninklijke Philips Electronics N.V. (acting for three different patent pools), Toshiba Corporation (on behalf of the DVD Patent Licensing Group), Thomson Licensing, and many others.

No. There is no way for a Kaleidescape System to automatically tell the difference between a rental DVD and a purchased DVD because the two are identical. Similarly, there is no way for the System to automatically tell the difference between a borrowed or pirated DVD and one that is legally owned. However, the person in possession of the DVD or CD should know if it is rented or borrowed, and such content is not permitted to be imported into a Kaleidescape System.

Copyright is a property right that gives the copyright owner of an original work certain exclusive rights which includes the right to authorize or prohibit the public performance or display of that work. You can assume that every DVD and CD that you purchase or rent is copyrighted.

Section 101 of the Copyright Act defines Public Performance as follows:

To perform or display a work "publicly" means —

1. to perform or display it at a place open to the public or at any place where a substantial number of persons outside of a normal circle of a family and its social acquaintances is gathered; or

2. to transmit or otherwise communicate a performance or display of the work to a place specified by clause (1) or to the public, by means of any device or process, whether the members of the public capable of receiving the performance or display receive it in the same place or in separate places and at the same time or at different times.

Section 110 of the Copyright Act contains a substantial limitation on the copyright holder's right to prohibit public performances and displays for certain teaching activities.

Note that if the place is public (open to the public) or the work is transmitted to the public then it makes no difference how many people attend. If the place is not open to the public (such as your home, your dorm room, a rented home where the public can be excluded), and most everyone there is in your circle of family and social acquaintances (no matter how many), the performance would most likely not be considered to be public. Also note that it doesn't matter whether there is a charge for viewing the performance.

The DVD CCA does not provide any certification, testing or approval service.

KEAOS is an acronym for Kaleidescape Entertainment Appliance Operating System, a proprietary software operating system developed by Kaleidescape specifically for the Kaleidescape System.

We distribute a new release of KEAOS approximately twice a year.

Kaleidescape distributes each KEAOS software update through the Internet directly to every Kaleidescape System using a secure protocol. The Kaleidescape Systems in the field automatically install each new KEAOS release without requiring the installer to go on-site. Customers may then immediately benefit from new and enhanced features.

There is nothing to do except ensure that your Kaleidescape System is connected to the Internet. Your Kaleidescape System will automatically download each KEAOS software update from Kaleidescape over the Internet, and your System will automatically install the latest software update when it reboots, which will happen automatically (when an update is available) once the System is idle for four hours.

Prior to general release, each new version if KEAOS goes through QA testing, Alpha testing, and Beta testing. Then we do a gradual staged general release over 30 days or more. As a result of such thorough testing as well as our excellent software development practices, we have never experienced a "regression" software defect in any released version of the software. KEAOS has been very stable since we started shipping in August of 2003, and it is very rare for a customer to report a software defect of any kind.

The Kaleidescape Movie Guide database has information on more than 85,000 DVDs.

We do not purchase adult film titles, but we will process titles that are loaned to us by customers. However, we reserve the right to not process titles that we find offensive or that we believe are illegal.

Yes. If you import a CD or DVD that is not recognized by the Kaleidescape Movie Guide or Music Guide Services, then you can use the Web Utility to add your own information. For an unrecognized DVD, such as a home movie, you can list the cast and director, assign genres, write a synopsis and upload cover art. For an unrecognized CD, such as a recorded home performance, you can list the artist, release date, and track names, assign genres, write a review, and upload cover art. You can also use the Web Utility to edit the information provided by Kaleidescape about CDs or DVDs that are recognized.

About 93 percent of DVDs imported in the USA (not counting personal home video DVDs) are already in the Kaleidescape Movie Guide database at the time of import. Approximately 75 percent of DVDs imported outside the United States are already in the Movie Guide. If the customer enters the UPC for an unrecognized DVD, then we will add most of the missing information about that DVD to the Movie Guide within two business days. These UPCs have helped us raise our coverage to 96% of the DVDs in Kaleidescape Systems in the USA and 90% of the DVDs in Kaleidescape Systems outside the USA.

If a DVD is not recognized, you can enter the information yourself using the Web Utility. If this DVD is later recognized by the Kaleidescape Movie Guide Service, then the Kaleidescape information will overwrite the information you entered. Once a DVD is recognized by the Movie Guide Service, you can however edit any of the information about the DVD — for example, you can assign a different parental control rating. Any edited information will not be overwritten by updates to the Kaleidescape Movie Guide. You can however, at any time, revert to the Kaleidescape Movie Guide information.

If a CD is not recognized, you can enter the information yourself using the Web Utility. If this CD is later recognized by the Kaleidescape Music Guide Service, then the Kaleidescape information may overwrite the information you entered, depending on our assessment of the new information in the Kaleidescape Music Guide and on how much information you entered yourself. Once a CD is recognized by the Music Guide Service, you can edit any of the information about the CD (except the artist name) — for example, you can assign different genres. Any information that you edit will not be overwritten by updates to the Kaleidescape Music Guide. Currently, once you have edited the information about a CD, there is no way to revert to the Kaleidescape Music Guide information.

If you import a DVD or CD for which information is not yet in Kaleidescape's database, you can still watch the movie or listen to the music. If you enter the DVD's or CD's UPC code (barcode) using the Web Utility or onscreen display, Kaleidescape will attempt to obtain information about that movie or album and automatically update your Kaleidescape System. We successfully obtain information for about 90% of all DVD UPCs entered and 35% of all CD UPCs entered.

If you send the DVD or CD to Kaleidescape, then we will capture additional data such as the video bookmarks that make it possible to play the movie without navigating the DVD menu. Your DVD or CD will be returned within a few days and the updated Movie or Music Guide information will automatically appear on your Kaleidescape System as soon as the data capture is complete. The processing time for DVDs is typically five business days; and for CDs, about ten business days. Please send DVDs or CDs in the original packaging — without this, Kaleidescape will be unable to add the DVDs and CDs to our database. For complete details, please refer to the DVD/CD Loan Process Quick Reference Guide or the DVD/CD Loan Process Quick Reference Guide for Europe.

Note that Kaleidescape does not retain a copy of any loaned DVDs or CDs — only information about the DVDs and CDs, such as the video bookmarks, is retained.

Yes. Once a DVD or CD is recognized by the Movie or Music Guide Service, you can edit any of the information about the DVD or CD (except the artist name for a CD) — for example, you can assign different parental control ratings to a DVD or different genres to a CD. Any information that you edit will not be overwritten by updates to the Kaleidescape Movie or Music Guide. You can however, at any time, revert to the Kaleidescape Movie or Music Guide information.

Currently we have over 38,000 DVDs that are not Region 1 in the Movie Guide database.

Typically, a Kaleidescape System will download approximately 100 MB of data per week to keep the Kaleidescape Movie Guide and Music Guide current. Upload varies, depending on the number of Players and other factors, but should be approximately 10 MB per week. Kaleidescape releases KEAOS upgrades a few times per year; a KEAOS release is less than 50 MB and is downloaded automatically by your Kaleidescape System.

Over 1,000,000.

Wireless LANs generally do not provide the reliability or the bandwidth required to support high quality video streams such as those provided by the Kaleidescape Server. The burst data rate for a DVD data stream can reach 11 megabits per second, which exceeds the practical capacity of 802.11a and 802.11b, and even some configurations of 802.11g. (However, we have received reports from customers that are successfully using 802.11g to connect a Kaleidescape Player to a Server.) The data rate for some of the high-definition movies included with every Kaleidescape System is 35 megabits per second, which is far in excess of what today's wireless networks provide. Kaleidescape strongly recommends the use of Ethernet cabling between components. While wireless connections work well for providing Internet access to the Kaleidescape System, for connecting control systems, and for accessing the Web Utility from a PC — Ethernet cables should be used for connecting the Kaleidescape components to each other.

Yes, you can use a Virtual Private Network (VPN) to gain secure remote access to the Web Utility of your Kaleidescape System. Once you are authenticated on a VPN, you effectively join the local network, with any data you send across the Internet within the VPN encrypted for security. We recommend that you do not instead enable port forwarding on your router so that your router can block devices inside your network from outside attempts to access them.

Your Kaleidescape System must be connected to the Internet to receive updates of Movie Guide and Music Guide information, and to receive KEAOS software updates. Some systems — notably those installed in yachts — go for days or weeks without being attached to the Internet, and they continue to work correctly during these periods. However, we strongly recommend that you keep your System powered on and connected to the Internet whenever practical so that your KEAOS software and Movie Guide and Music Guide information don't get too out-of-date. Even more important, when your Kaleidescape System is connected to the Internet, Kaleidescape can notify your dealer when we receive an alert that service is needed — for example, if a disk is about to fail or if the Server is too hot.

The components of the Kaleidescape System talk regularly to each other over the network. Each Kaleidescape component broadcasts a single packet of less than 200 bytes every second. This low bandwidth activity may seem like a lot of traffic because the lights on the network switch may blink frequently even when the Kaleidescape System is not being used to enjoy movies and music. But even for a large Kaleidescape System with twenty or thirty components, this only results in twenty or thirty broadcast packets per second. This is not an unreasonable number of broadcasts for network devices to handle. Well-designed consumer-grade IP network devices are designed to handle much higher traffic (millions of bytes per second) and, for comparison, a single movie stream can be more than one million bytes per second.

All Kaleidescape components must reside in the same broadcast domain, and be connected to a 100Base-TX or 100/1000Base-T switched Ethernet LAN. We recommend that you have a DHCP server in your LAN so that each Kaleidescape component can automatically obtain an IP address, although, with care, an IP address can also be assigned manually. Access to the Kaleidescape Movie Guide and Music Guide services, diagnostic event logging and KEAOS software upgrades require that the Internet be accessible from the LAN to which the Kaleidescape System is connected. This capability is normally provided by a cable or DSL modem. If the Internet connection is unavailable for some period of time, the Kaleidescape System will continue to operate, giving you full access to your library, but you will not receive updates of the Movie Guide and Music Guide information or KEAOS software updates until Internet service is restored.

For more information, please refer to the Network Requirements and Troubleshooting Technical Note.

No. However, Kaleidescape dealers have reported good results with both the Dell PowerConnect line of web-managed Gigabit Ethernet switches (2708, 2716, 2724, 5324, 6248) and the Linksys line of Managed Gigabit Switches with WebView (SRW2008, SRW2016, SRW2024). These readily available models provide easy Web management. If the switch will be located in an area in which noise is a concern, note that the Dell 2708, Dell 2716 and Linksys SRW2008 are quieter fanless switches. These devices may or may not be approved by the FCC, or offered for sale by their manufacturer, for use in a residential environment. Operation of unapproved devices is likely to cause harmful interference in a residential environment.

A single Server can support up to four simultaneous import streams. More than four import streams, whether from Speed Readers, Bulk Loaders, Readers, or Players, will not provide significant benefit and will degrade performance. Speed Readers and Bulk Loaders generate two simultaneous import streams, while Readers and Players generate one.

Since the Kaleidescape 3U Server is shipped with the Disk Cartridges already installed, some of the Disk Cartridges might become unlatched during shipping. We recommend that you check that all the Disk Cartridges are properly latched before you power on the Server for the first time. If the Kaleidescape logo button on a Disk Cartridge presses in loosely without tension, or if one Disk Cartridge sticks out more than the others, then that Disk Cartridge is not properly latched. You can latch it properly, while the Server is powered off, by pushing the Disk Cartridge gently into the Server. When all the Disk Cartridges are properly latched, the Disk Cartridges will line up evenly and the front lid of the Server should close completely.

The hard disk drives used in Kaleidescape Disk Cartridges are sensitive mechanical devices. A Disk Cartridge may be damaged and yet appear unharmed; it may then appear to operate correctly in a Server for months, when in fact it has suffered irreversible damage that will cause it to eventually fail. A simple preventive measure is to always use the Kaleidescape packaging materials (static bags, foam and boxes) when shipping Disk Cartridges. When transporting Disk Cartridges to and from job sites, always keep them securely protected in their shipping materials until they are ready to be installed. When transporting a Kaleidescape Server, keep it in the same configuration that Kaleidescape ships it and use the original packaging material: keep the Disk Cartridges installed in Mini Systems, 3U Servers and 5U Servers for shipping; but do not ship a 1U Server with its Disk Cartridges installed. After the Disk Cartridges have been installed in a Server and the Server has been mounted in a rack, the rack can be transported as a unit. Any Server, even rack mounted, should be powered off before moving it.

Kaleidescape carefully follows the handling instructions provided by hard disk manufacturers. Many people are not familiar with the "best practices" for transporting and handling disk drives. You can watch a short video, produced by Seagate Technology, that describes these best practices at http://www.kaleidescape.com/videos/handling-drives.php. This video shows how to handle (and how not to handle) hard disk drives and Kaleidescape Disk Cartridges. If you are uncertain about how to handle or transport a Kaleidescape Disk Cartridge, or if you need packing material, please contact Kaleidescape Technical Support at support@kaleidescape.com or by calling 650-625-6160.

A Mini System, 1080p Player, or 1080p Mini Player is the best choice if the listening zone has a video display and you wish to sometimes browse and select your music with the onscreen display.

A music zone from a Music Player or a Mini System is an excellent choice if there is no display in the listening zone or if you wish to always control your music using a stand-alone touch panel (with no video feed), an in-wall keypad, or the Kaleidescape Web Utility. Each Music Player has four independent listening zones through digital and analog audio outputs. Each Mini System has two independent listening zones through analog audio outputs, in addition to the primary movies/music zone, which has both digital and analog audio outputs.

Even without importing a CD, a Mini System (primary zone only) or 1080p Player can play it back and display its details including cover art, album review, and track names. The Music Player, Mini System, and 1080p Player, but not the 1080p Mini Player, can import CDs and DVDs.

The Kaleidescape System hardware was designed by Kaleidescape. We do not generally disclose the details of which chipsets we use in these designs. However the 1080p Player and Mini Player use the Sigma Designs (Gennum) VXP video processor chip.

A Kaleidescape System includes Kaleidescape hardware components (Disk Cartridges, Servers, Players, and Mini Systems), licenses to Kaleidescape software (including KEAOS, the Kaleidescape Entertainment Appliance Operating System), and access to the Kaleidescape Service (including the Kaleidescape Movie Guide, Music Guide, and Software Update Services).

A basic Kaleidescape System consists of a Kaleidescape Mini System with two Disk Cartridges. Additional Disk Cartridges, Servers, Mini Systems, 1080p Players, 1080p Mini Players and Music Players can expand the storage capacity, increase the number of movie and music playback zones, and ease the import of DVDs and CDs.

The power requirements for the Kaleidescape products are specified in Installing the Kaleidescape System. See also [K000069] for more information.

Yes. All of our products except the Speed Reader have power supplies that automatically sense whether the AC power is 110V or 220V. When connecting the Speed Reader to AC power, avoid damage by carefully setting the input voltage selection switch to the correct value (see details at Kaleidescape Speed Reader User Guide). Power fluctuations such as voltage spikes can substantially impact product reliability. Kaleidescape strongly recommends that you use a good power conditioner for every Kaleidescape component, especially Servers.

No. The only way to import DVDs and CDs to a Kaleidescape System is with a Kaleidescape product. The only way to import DVDs or CDs in bulk is with the new Kaleidescape Speed Reader or the (discontinued) Bulk Loader.

The Kaleidescape Entertainment Appliance Operating System (KEAOS) was designed and developed by Kaleidescape. All of the major components, including the file system, RAID-K, the process structure, the networking architecture, security architecture and video management software are proprietary to Kaleidescape, Inc.

The various Kaleidescape System products are designed from the ground up for their specific purposes. They are not repackaged PCs. We use different processors, from different manufacturers, in these various products.

The DVDs in Kaleidescape DVD Collections will be shipped in original sealed DVD cases. If you purchase Kaleidescape Servers or Disk Cartridges with Kaleidescape DVD Collections, the DVDs will not be pre-loaded onto the Servers or Disk Cartridges. If a title is unavailable or backordered, or if you order several DVD Collections that include some of the same titles, those duplicates may be removed, an appropriate substitution may be made and the price may be adjusted accordingly.

No. However, we are careful about the dealers that we appoint and set high standards. We don't care if one Kaleidescape Dealer is across the street from another, but we do insist that all Kaleidescape Dealers do quality installations, provide good service, and conduct their business in a professional manner.

None to date. We believe that every customer that has installed a Kaleidescape System continues to be a satisfied customer!

Yes. Please see http://www.kaleidescape.com/buy/ for a list of Kaleidescape Dealers around the world. The export of Kaleidescape products is subject to regulation by the U.S. government and its agencies, which prohibit export or diversion of some products to certain countries and individuals.

Prices decline quickly on commoditized products such as PCs, cell phones, digital cameras and plasma displays. With most of these products there is little or no differentiation between brands. However, Kaleidescape's products are far from commoditized. Kaleidescape's products include a substantial amount of proprietary technology that cannot be found in any other products in the market. In other words, the value that Kaleidescape provides to its customers is unique. Our products deliver the reliability, scalability, performance and ease-of-use that our customers want.

Kaleidescape's uniqueness rests on our appliance architecture and the company's proprietary operating system software, KEAOS, which provides features, performance, reliability and ease of use that go far beyond any alternative. The Kaleidescape user interface is intuitive and fun for all audiences. Kaleidescape has released 17 updates to KEAOS over the past four years, several of them loaded with new features. These were automatically installed on all existing Kaleidescape Systems. What other company offers continuous innovation and improvements to a product you already own?

As the old sayings go, you get what you pay for, and quality is remembered long after price is forgotten.

Kaleidescape began shipping in August of 2003. Since that time we have shipped approximately 30,000 products (not counting Disk Cartridges) to roughly 5,000 customers.

There are two standards for the black level of standard definition over the component analog video outputs of DVD players. One is 0 IRE and the other is +7.5 IRE. High-definition over component analog video always uses 0 IRE. Most video processors and display devices are configurable to receive either 0 IRE or +7.5 IRE. The KPLAYER-2500, Movie Player 2, 1080p Player and 1080p Mini Player allow you to configure the black level of standard definition to either 0 IRE or +7.5 IRE for 480i video output. Earlier Movie Player models (KPLAYER-2000, KPLAYER-2000-E) do not support this feature.

If the DVD has a DTS soundtrack and the Movie Player selects it, the DTS soundtrack is played on the HDMI, digital optical and coaxial audio outputs only. There is no stereo audio output signal, which also means that the HDMI output is silent if it was configured for PCM. If you select the DTS soundtrack and use the stereo analog audio outputs, or if you use digital audio outputs with audio equipment that cannot process DTS, you will not have any audio.

You can solve this problem either by selecting a soundtrack other than DTS, or by using the HDMI or digital audio outputs with audio equipment that can process DTS.

You can select a DTS, Dolby Digital, or PCM soundtrack in one of the following ways:

1. From the Components tab of the Installer Web Utility, select the Settings menu for the Movie Player and choose the preferred audio track for that Movie Player from the Audio tab.

2. From the onscreen display during movie playback, call up the info menu, use the left/right arrows to reach "Audio", and choose the desired audio track.

3. From the DVD menu.

Please refer to the Quick Rererence Guide, Capturing Serial Port Logs from Kaleidescape Components with Windows Operating System.

If you notice playback interruptions while watching a movie, then this may be due to a bad import, network problems or problems with the video display. If playback stops at the same spot in particular movies, then this is likely a bad import and you should clean and re-import the DVD. If playback interruptions are random, then this is likely a problem with your local network. In that case, please turn the network switch off and on. If that doesn't work, then please try connecting Kaleidescape components with differernt Ethernet cables to different ports on the network switch. If the video is interrupted without losing audio, then this is likely a problem with the display, or with the connection to the display.

A DVD import can fail if there are errors in reading the DVD. Try cleaning the DVD and retry the import. You may also try resurfacing the DVD. (DVD resurfacing kits are available at stores and on the Internet.) The other reason that the Reader may reject the DVD is if it has a different region code from that of the Reader. You can change the Reader's region code (up to four times) to import the DVD.

Some DVDs have trouble importing because they are poorly authored. Many of these DVDs will finish loading but may take several hours.

The 1080p Player, Movie Player 2 and Music Player have a hard reset feature that can be used to get it out of this state. Press and hold the power button for seven seconds or more. After seven seconds the Player will power cycle.

You should never remove a Disk Cartridge from a Kaleidescape Server unless you have been instructed to do so by Kaleidescape Support. Normally you will only be instructed to remove a Disk Cartridge when you have received a replacement Disk Cartridge from Kaleidescape. The package in which the replacement was shipped should contain detailed written instructions about which Disk Cartridge to remove and how to do the removal and replacement. Be sure to carefully check that the serial number on the instructions matches that of the Server. Follow the instructions carefully. When in doubt, call Kaleidescape Support.

The Kaleidescape System requires a high-speed (also known as broadband) connection to the Internet in order to contact the Kaleidescape Music and Movie Guide Services and to download software updates. Check that the installation site is connected to the Internet through DSL, a cable modem, or other high-speed method. You can confirm basic connectivity using any computer by simply visiting http://www.kaleidescape.com with a Web browser. There must be a router in addition to the high-speed modem in order to access the internet.

If your Kaleidescape System cannot connect to the Internet, please check these steps.

First, check that there is an Internet connection that the Kaleidescape System can use. To do this, connect your computer to the same physical switch as the Kaleidescape System. Disable the wireless network connection on your computer, if any. Open a web browser on your computer to any public webpage, such as your home page or http://www.kaleidescape.com. If the page does not load, then your computer cannot connect to the Internet either and you should contact your Internet Service Provider.

Next, if your computer can connect to the Internet but your Kaleidescape System cannot, then you will need to change your Kaleidescape System's network settings to match those of your computer. To find and record the network settings of your Windows computer, follow these steps:

1. Click on the "Start" button on your computer, select "Settings" and then double-click on "Network Connections".

2. Find the connection that says "Connected" in the status field. You will want to make sure the "Name" is not a Bluetooth, 1394 or VPN device.

3. Right click on that connection and select "Properties". In the "This connection uses the following item:" window, scroll down to "Internet Protocol (TCP/IP)" and click on it to highlight it.

4. Select the "Properties" button below that.

5. Make a note of whether "Obtain an IP address automatically" is selected, or "Use the following IP address".

6. If "Use the following IP address" is selected, make a note of the IP address, subnet mask, default gateway, preferred DNS server and alternate DNS server.

Now to fix the network settings for your Kaleidescape Server, follow these steps:

1. Open the Installer Web Utility page, http://my-kaleidescape/installer (http://my-kaleidescape.local/installer on a Mac).

2. Click on the Components tab. This will display all your Kaleidescape components currently connected. The Server will be listed at the top.

3. Click the "Settings" button to the right of the Server. A window will pop up with the network settings. (If you don't get this window, then make sure your web browser is not blocking pop-ups.)

4. Select "Obtain IP Configuration automatically using DHCP" if your computer was set up to do this.

5. Otherwise select "Use the following IP configuration" and enter the same subnet mask, default gateway, preferred DNS server and alternate DNS server that is used by your computer. Choose an IP address for your Kaleidescape Server. The first three numbers of the Server's IP address should be the same as those of your computer's IP address, but the last number must be different. (E.g., if 192.168.1.105 is your computer's IP address, then the Server's IP address might be 192.168.1.108.) Your network administrator can advise you of the possible last numbers you can use.

6. Click the "OK" button at the bottom of the pop-up window to accept the changes and close the window.

7. Once you have returned to the Components page, click the button labeled "Restart" to the right of the Kaleidescape Server. This will reset the Server and allow the changes to take effect. Check to see if the Server can now connect to the Internet.

This was probably caused by a power fluctuation that left the server in an indeterminate power-on state. We have seen this occur only a few times. There is likely nothing wrong with the Kaleidescape Server hardware.

To fix the server:

1. Power off the server using the front panel button. This step may or may not work.

2. Pull the power cord from the rear of the Kaleidescape Server and wait 60 seconds.

3. Re-insert the power cord.

Please contact Kaleidescape Technical Support if this does not work. Technical Support may ask you to troubleshoot using a PC connected to the Kaleidescape Server with a null-modem serial cable.

If the front bezel of a Server glows amber, then the Server has encountered a problem. Here are some likely causes and some things you can try to do to fix the problem:

The Server can't contact a DHCP server to obtain an IP address: Check the network to see that the DHCP server is running and that the Server can reach it. A laptop computer is a great tool for troubleshooting this sort of problem.

The Server can't get a network connection: In this case, the NETWORK status light (located on the right hand side of the connector), will be off. Verify that the Ethernet cable is plugged in at both ends, that the switch it is plugged into is turned on, and that the link and activity lights on the switch port are lit. If the activity light is not lit, try replacing the cable.

The Server has a network connection but it isn't full-duplex 100 or 1000 Mbps: The NETWORK status light will be on in this case. Connect the Server to a switch that supports a full-duplex 100 or 1000 Mbps connection.

The network DHCP server doesn't have an available IP address to assign to the Server: Increase the available number of IP addresses on the DHCP server.

If the status light on one of the Disk Cartridges is amber or off, then phone your dealer or call Kaleidescape Technical Support.

There is no volume-based discount on extended warranties.

An extended warranty can be purchased at the time of purchase, or at any time before the existing warranty (initial or extended) expires.

There is no discount on an extended limited warranty for purchasing it in advance. There is also no penalty for buying it later, but you must purchase it before the existing limited warranty expires. The price of the extended limited warranty may change if you delay purchasing it.

An extended limited warranty can be purchased to extend the standard limited warranty by one, two or three years to provide limited warranty coverage for up to a total of five years. An extended limited warranty can be purchased only if the product is currently under limited warranty. The terms and conditions of the extended limited warranty are the same as those of the standard limited warranty. No extended limited warranty is available for the Bulk Loader.

Kaleidescape offers a twenty-four (24) month limited warranty to the first purchaser of hardware products except the Kaleidescape Mini System 120, Kaleidescape Mini Disk Cartridge, Kaleidescape Remote, and Kaleidescape Speed Reader. The Mini System 120, Mini Disk Cartridge, Remote and Speed Reader carry a twelve (12) month limited warranty. The terms of the limited warranty are described in the Service and License Agreement at http://www.kaleidescape.com/licensing/Kaleidescape-Service-and-License-Agreement.pdf.

No. The warranty does not apply to installation, integration, or control programming related to your Kaleidescape System, even if such services are provided to you by your dealer in connection with a warranty repair or replacement. The warranty does enable you to obtain service from Kaleidescape for any defects in workmanship and material in your Kaleidescape products.

For more details, please see the Limited Warranty section of the Kaleidescape Service & License Agreement at http://www.kaleidescape.com/licensing/Kaleidescape-Service-and-License-Agreement.pdf.

If a product is out of warranty and needs service, your dealer can purchase an out-of-warranty repair from Kaleidescape at a flat rate charge per component. Please see the Out-of-warranty Repair Terms and Conditions for complete details, pricing, and terms and conditions.