Frequently Asked Questions

Most Frequently Asked Questions

Company Background

Movie Features

Music Features

Performance and Capacity

Reliability

Audio and Video Outputs and Formats

Control Systems

Copyright and Licensing

kOS Software Updates

Movie Guide and Music Guide Services

Networking

Product Architecture and Installation

Sales and Pricing

Warranty

Most Frequently Asked Questions

Q: What is the Kaleidescape System?
A:

The Kaleidescape System is a movie server that digitally stores and organizes your movies, and makes them available from any television in your home. It makes it much more fun and convenient to enjoy movies and music in your home. It lets you store your entire collection of Blu-ray Discs, DVDs, and CDs on an array of fail-safe hard disk drives. It automatically documents and organizes them, and makes them instantaneously available for viewing or listening in every room of your home. The intuitive and entertaining Kaleidescape user interface provides various ways for you to browse and select your movies and music. You can play, pause, resume, even bookmark and later jump to favorite movie scenes, create personalized scripts and play lists, and exercise parental controls over which movies and music are available in each room of your home. Kaleidescape makes it easy for the whole family to enjoy a large collection of movies and music.

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Q: What are the components of a Kaleidescape System?
A:

A Kaleidescape System includes Kaleidescape hardware components (servers, players, disc vaults, and disk cartridges), licenses to Kaleidescape software (including KEAOS, the Kaleidescape Entertainment Appliance Operating System), and access to Kaleidescape services (including the Kaleidescape Movie Guide, Music Guide, Alerts, and Software Update Services).

Kaleidescape servers store digital copies of Blu-ray Discs, DVDs and CDs on a reliable array of hard disk drives and deliver movies and music across a home Ethernet network to players throughout the home. Each player operates independently so you can watch movies and listen to music in different rooms. Disc vaults import and house discs.

All Kaleidescape hardware components work together and new components can be added to any system. Add disk cartridges or servers to increase the storage capacity of a system. Add players to expand movie and music playback to more rooms.

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Q: What is a disc vault?
A:

Kaleidescape disc vaults make it fast and easy to add movies and music to your Kaleidescape System. You simply insert as many discs as you like, and walk away. Your Kaleidescape disc vault does the rest. Your discs are automatically copied onto your Kaleidescape System and are ready to be enjoyed throughout your home. Once copied onto your Kaleidescape System, a Blu-ray Disc must remain in the disc vault to enable playback of the digital copy on the server.

Each M700 or DV700 Disc Vault is able to store up to 320 discs, including Blu-ray Discs, DVDs and CDs. Your DVDs and CDs can remain in your disc vault, or can easily be ejected to make room for additional Blu-ray Discs.

The M700 or DV700 Disc Vault connects to your home network with an Ethernet cable, and any number of disc vaults can be added to a Kaleidescape System.

The M700 Disc Vault includes an integrated M-Class player; it plays the digital copies of movies and music stored on your Kaleidescape System.

The DV700 Disc Vault imports and houses discs only; it does not have an integrated player.

See the M700 Disc Vault in action at www.kaleidescape.com/go/m700-disc-vault-how-to-video.

See www.kaleidescape.com/products/premiere/disc-vaults.

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Q: How do the audio and video quality compare with that of a top-flight Blu-ray, DVD, or CD player?
A:

Kaleidescape players provide reference-quality audio and video output that is comparable to the very best Blu-ray, DVD, and CD players available today. Kaleidescape M-Class players and Cinema One (2nd Generation) play Blu-ray movies in high-definition video with lossless audio, including support for 1080p video with 24 frames per second, and bitstream pass-through of Dolby TrueHD and DTS-HD Master Audio. Kaleidescape 1080p players, M-Class players and Cinema One create beautiful high-definition video output from ordinary DVDs.

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Q: What are the home networking requirements?
A:

All Kaleidescape components must be connected to the same wired local area network. The network must be at least 100Base-TX and must be 1000Base-T to play two or more Blu-ray movies at once. Kaleidescape components are pre-configured to obtain an IP address automatically from a router via DHCP, and Kaleidescape recommends this approach for most installations. With care, IP addresses can also be assigned manually.

The Kaleidescape System must also access the Internet to get Kaleidescape Alerts, Software Update, Movie Guide, and Music Guide Services. This access is normally provided by a cable or DSL modem. If the Internet connection is unavailable for some period of time, the Kaleidescape System will continue to operate, giving you full access to your library, but you will not receive updates of the Movie Guide and Music Guide information or KEAOS software updates until Internet service is restored.

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Q: How many DVDs are in the Kaleidescape Movie Guide database?
A:

The Kaleidescape Movie Guide has information on more than 157,000 DVDs.

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Q: How many customers have returned their systems?
A:

None to date. We believe that every customer that has installed a Kaleidescape System continues to be a satisfied customer!

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Q: How will streaming and downloads of movies impact your movie server?
A:

There is a lot of confusion about electronic delivery of home entertainment. Streaming is a method for delivering movies by which the movie is presented to the viewer as it is being delivered over the Internet. The movie is not stored locally, so the quality is limited to what your Internet connection can deliver in real time, and you must be online to watch the movie. Netflix uses streaming for their electronic rental business.

An Internet download works differently. The movie is copied to local storage from which it is played back later. For example, a movie purchased from the iTunes store can be downloaded to an iPad and viewed offline. Downloads work well for movies you purchase because you can view your collection without relying on a service "somewhere in the cloud." Both streaming and downloads are growing, but not nearly as fast as Blu-ray Disc purchases.

We believe that people will continue to collect movies for a long time, just as they collect books and art. We buy movies we love. We buy movies our children love. We sometimes buy a movie to ensure that it will be possible to watch it, even outside of an "availability window." Children watch the same show over and over, which makes buying more economical than renting. Another great reason to purchase is that DVD and Blu-ray offer the best video and audio quality.

In this context, our view on downloads is quite simple: It is just another delivery mechanism for purchasing movies. Today, DVDs and Blu-ray Discs offer the broadest selection and the best fidelity. If you buy movies you must store them, and we believe a movie server is the best place to keep your treasured collection of movies. A natural evolution for the Kaleidescape movie server — one that we have planned from the beginning — will be to support downloads in the future.

The selection of movies available via streaming suffers from the same limitations as other movie rental services: restrictive availability windows and studio licensing deals. In addition, streaming services limit video and audio quality to save bandwidth. Today, streaming is a convenient source of entertainment when immediate availability is more important than quality and choice. Streaming serves important needs, but it does not take the place of a high-quality movie collection. Will the Kaleidescape movie server support streaming in the future? Maybe, but it's not a high priority for us because streaming is already supported by various devices in the home, and because Kaleidescape is focused on transforming your personal collection into a magical experience.

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Company Background

Q: What is Kaleidescape, Inc.?
A:

Kaleidescape was founded with the goal of developing a new category of products that redefine the home entertainment experience. The Kaleidescape System is a movie server that has changed the way movies and music are collected and enjoyed in the home, yacht and private jet. The Kaleidescape System combines a compelling user interface, an outstanding industrial design, and services that set new standards in the consumer electronics industry. Kaleidescape was founded in 2001 and is privately held. The company is headquartered in Sunnyvale, California; research and development is conducted by Kaleidescape Canada, Inc., based in Waterloo, Ontario. Our products are available through a network of custom-installation dealers and distributors throughout the world.

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Q: How is Kaleidescape financed?
A:

Kaleidescape is privately held and profitable. Kaleidescape's investors comprise fourteen individuals, most of whom have been successful entrepreneurs and investors in technology companies over the past 25 years.

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Q: What problem does the Kaleidescape System solve?
A:

The Kaleidescape System solves the problem of managing a large collection of movies and music. Many of us have this problem in our home. The Kaleidescape System organizes Blu-ray discs, DVDs, and CDs, keeps them organized (and safe), catalogs them so you can find what you are looking for, and stores them for easy access. It also provides a great way to buy new content for electronic delivery in the same quality as Blu-ray disc and DVD.

The Kaleidescape System has a fun and intuitive user interface that changes the "problem" of finding a movie or album into an entertaining experience for the whole family.

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Q: Do you have any intellectual property, and how is it protected?
A:

Kaleidescape has 67 patents issued or pending, over 3 million lines of source code, and rights in circuit designs and industrial designs.

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Movie Features

Q: What are the M-Class players?
A:

The M-Class players are the M500 Player (KPLAYER-M500) and the M300 Player (KPLAYER-M300). The M500 Player copies Blu-ray Discs, DVDs, and CDs onto a server. The imported content can then be played back instantly by M500 and M300 Players, creating the world's first multi-zone movie server for Blu-ray Discs.

The M700 Disc Vault is a single component integrating a disc vault and an M-Class player.

M-Class players are the first Kaleidescape products to be built with the M-Class architecture, a powerful platform for the 1080p onscreen user interface and for playing Blu-ray content. Blu-ray movies are played in high definition video with lossless audio, including support for 1080p video with 24 frames per second, and bitstream pass-through of Dolby TrueHD and DTS-HD Master Audio. M-Class players support Blu-ray Profile 2.0 and BD-Live. M-Class players feature a new onscreen user interface in native 1080p, which presents your collection of movies and music with eye-popping detail and beautiful cover art.

Each M-Class player ships with a Kaleidescape Remote included.

M500 Players ship with the rack ears installed and include side panels.

The smaller footprint of the M300 Player is ideal for locations where import and direct playback of physical discs are not required, such as a child's room or a stateroom on a yacht. M300 Players ship with a wall-mount bracket included. A rack-mount shelf to hold one or two M300 Players is optional.

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Q: How does Blu-ray Disc regional playback control work with the Kaleidescape movie server?
A:

Each M-Class player (M500 Player, M300 Player, M700 Disc Vault) is shipped designated for Blu-ray Disc region A, B, or C. The Blu-ray Disc region code of the M-Class player cannot be changed by the user. Any M500 Player, M700 Disc Vault, or Modular Disc Vault can import any Blu-ray Disc.

An imported Blu-ray movie will play if a component of the system matches the region code specified by the disc. If the disc is not recognized by the Kaleidescape Movie Guide, enter the region code using the browser interface to ensure proper playback.

Blu-ray Discs played from the tray of a M500 Player must match the region code of the player.

About 70% of Blu-ray Discs from major studios are not regional playback controlled and can be played on any M-Class player. See this Wikipedia article for a world map with corresponding Blu-ray Disc region codes.

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Q: How does DVD regional playback control work with the Kaleidescape movie server?
A:

A DVD can only be imported, or played direct, on a component with a matching region code. With the exception of the Modular Disc Vault that only supports Blu-ray discs, every Kaleidescape component with an optical drive is shipped set to DVD region 1. This DVD region code can be changed, but this can only be done up to four times. These restrictions are dictated by the CSS License Agreement of the DVD Copy Control Association, Inc. A single Kaleidescape System can contain multiple components set to different DVD region codes; many customers who enjoy international movies configure their systems in this manner. A benefit of the Kaleidescape System is that any player can play any DVD movie once it has been imported, regardless of the DVD region code.

Related Articles:

How do I change the region code?

How does Blu-ray Disc regional playback control work with the Kaleidescape System?

Can I import and play back DVDs other than Region 1?

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Q: Can I import and play back DVDs other than Region 1?
A:

Yes. Kaleidescape components with optical drives are shipped for Region 1 DVDs, but can be configured to any other region. The region can be changed up to four times. This restriction is dictated by Kaleidescape's CSS License Agreement with the DVD Copy Control Association, Inc. Each import device within the same system can be configured with a different region to accommodate ongoing imports of discs from multiple regions. Once imported, any player will play back any DVD movie regardless of the region code.

Related Articles:

How do I change the region code?

How does DVD regional playback control work with the Kaleidescape movie server?

How does Blu-ray disc regional playback control work with the Kaleidescape System?

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Q: Can I import and play back PAL encoded DVDs?
A:

Yes.

In order to view PAL content, your display must accept PAL video signals.

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Q: Can the movies loaded on my Kaleidescape System be viewed by Kaleidescape or by users in other homes?
A:

Kaleidescape's security architecture prevents movies and albums from being accessed or transmitted over the Internet. It is also impossible for computers inside or outside of the home to play back movies or albums stored on a Kaleidescape System.

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Q: Can I restrict children or guests from seeing certain movies?
A:

You can use the browser interface to restrict access to movies based on the movie ratings (e.g., G, PG-13, R). You can set a different restriction on each viewing zone. The Kaleidescape movie server completely hides the existence of restricted movies — no titles, no cover art, no indication of any kind. You can also use the browser interface to create passwords that can be used to override these restrictions.

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Q: Can I import my home movies?
A:

Yes, you can import home movies that you have authored with DVD and Blu-ray Disc authoring tools. Any Kaleidescape component with a disc tray or slot can import content in DVD-Video format from DVD, DVD-R, DVD-RW, DVD+R, and DVD+RW discs. M-Class players and Cinema One (2nd Generation) can import and play content recorded on Blu-ray discs. The disc does not need to be in the player or vault to play an unencrypted Blu-ray movie.

For more information, please refer to www.kaleidescape.com/go/adding-guide-info.

Related Articles:

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Q: Can I pause a movie in one room and resume it in another?
A:

Yes. The Kaleidescape System automatically creates a bookmark when you stop a movie or episode. You can then resume watching the movie or episode from any movie player in the system. Just press "Play" or select "Resume Movie" from the details page for the movie.

A paused bookmark is only created when stopping a movie or episode. You can't resume the disc menu, a scene, a song, or a trailer. Also, for your convenience, paused bookmarks are not created in the first 10 seconds of a movie or after the end credits start.

If you pause a movie that you were playing without importing, then you can resume playback from the Disc tab of the Kaleidescape main menu on the onscreen display, by selecting "Disc in Tray" and "Resume Movie".

Watch the Watching Movies in Another Room How-to Video at www.kaleidescape.com/go/watching-movies-in-another-room-how-to-video.

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Q: Can I play a disc without importing it?
A:

Yes, you can play a disc directly without importing it, and enjoy the Kaleidescape experience, by placing the disc in the disc tray of a player or Cinema One with a compatible disc drive. After the disc is inserted and recognized, the system will display details about the disc, including the cover art, synopsis, rating, and actor, director, or artist names. You may choose to play the disc or import it. Selecting "Play Movie" or "Play Album" on the onscreen display starts the playback instantly, without trailers and advertisements — even for rental movies!

On a Cinema One (1st Generation), you also have the option of placing a disc in the tray and pressing the Play button.

An M500 player or Cinema One (2nd Generation) is needed to play Blu-ray discs.

A Disc Vault is not able to play a disc directly from the disc drive.

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Q: Can I disable imports on certain players?
A:

Yes, imports may be disabled on any M500 Player, Cinema One, 1080p Player or Movie Player 2. It will still be possible to play back directly a movie or an album by placing the disc in the player's tray. Disabling imports is useful for playback-only zones such as guest rooms or a child's room. The installer can set this configuration per player with the browser interface.

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Q: What is a video bookmark?
A:

A video bookmark is a marker for a location in a movie, a TV show or a special feature. The Kaleidescape Movie Guide provides video bookmarks to instantly begin playing the main feature, episode, short, or trailer. Songs are bookmarked in musicals and concert films, and memorable scenes are provided for many popular movies. You can also mark your own scenes to play at your convenience. Special features and deleted scenes are bookmarked allowing them to be viewed instantly without having to access and navigate disc menus. Kaleidescape's patent-pending video bookmarks enhance your movie viewing experience.

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Q: How is the Kaleidescape System different from a Blu-ray disc/DVD/CD changer?
A:

A changer can play only one disc at a time. The Kaleidescape System is based on hard-disk technology, which provides instant access to your entire library throughout your home and enables simultaneous playback in different rooms at the same time. You can even play a movie or an album that is already playing in a different room. Kaleidescape's highly optimized software provides sub-second response times when you start a movie or album, play a trailer or special feature, or move from chapter to chapter, favorite scene to favorite scene, or track to track.

Kaleidescape's unique Movie Guide enhances your home entertainment experience with detailed information about the movies you have imported. Kaleidescape's patent-pending video bookmarks provide the ability to directly play the main feature, a trailer, a special feature, or one of your favorite scenes. The Kaleidescape System can issue triggers to the control system (such as Crestron or AMX) to signal the beginning of a feature movie, the beginning of the end credits, the end of the movie, changes in aspect ratio, and other significant events so that the control system can automatically control the lighting, motorized curtains, screen masking, etc.

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Q: Do Kaleidescape players work with D-BOX motion systems?
A:

All Kaleidescape players, including M-Class players, produce output that is compatible with D-BOX motion systems when playing DVDs or Blu-ray Discs.

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Q: What is the "Play Movie" feature?
A:

Make a selection, press PLAY, sit back, and enjoy the feature — even for Blu-ray. Movies start instantly, without advertisements, trailers or menus. The Kaleidescape Movie Guide Service provides video bookmarks that let you start at the beginning of the movie or jump to your favorite television episode. Songs on concert films are indexed for easy access.

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Q: If I have two separately installed systems, can I copy and synchronize the music and movie libraries between the two systems over the Internet?
A:

No, Kaleidescape does not directly support this feature. Such a feature would not be practical for movies for many years due to the enormous amount of data involved and the relatively slow uplink speeds of most broadband Internet connections.

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Q: What is CinemaScape technology?
A:

CinemaScape video processing improves the 2.35 home theater experience by eliminating the need for anamorphic lens movement or changing projector modes when viewing content with different aspect ratios. CinemaScape makes transitions between different types of content, as well as between content and the onscreen display, fast and seamless.

Read CinemaScape documenation.

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Q: What is the Kaleidescape Child Remote?
A:

With the Child Remote, even toddlers can find and play their own movies, and parents can control the content that is available to them. When a Child Remote is used with a Kaleidescape System, the onscreen display switches to the simplified child user interface, which only offers graphical navigation of movie covers. The child sees just the movies that the parents add to the Child collection. The rest of the content is hidden.

See it in action at www.kaleidescape.com/products/accessories/#remote-controls.

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Q: What is a control trigger?
A:

Kaleidescape's patent pending control triggers are automation signals sent by the Kaleidescape movie server to a control system. A Kaleidescape movie server integrated with a control system can use the control triggers to change the lighting, reposition motorized curtains and projection lenses, adjust screen masking, etc. at the beginning of a feature movie, the beginning of the end credits, the end of the movie, and other significant events. The control triggers can carry detailed information about DVDs and Blu-ray Discs, which is provided by the Kaleidescape Movie Guide Service.

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Q: What are Kaleidescape Scenes?
A:

To enhance the Kaleidescape experience, the Kaleidescape Movie Guide team has carefully bookmarked the most memorable scenes in many of the most popular movies. Choose a movie from the onscreen display and select Play Scene to enjoy the most iconic moments in your favorite movies.

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Music Features

Q: What is the "Play Song" feature for concert movies and musicals?
A:

To enhance the Kaleidescape experience, the Kaleidescape Movie Guide team has carefully bookmarked songs from concert movies and musicals. You can play songs instantly from the Kaleidescape onscreen user interface, without navigating the DVD or Blu-ray menu or jumping to a chapter.

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Q: Why is the Kaleidescape music server better than other music servers?
A:

User interface. The Kaleidescape System has the best user interface in the industry — finding and playing your music is easy, intuitive and fun for everyone. The Kaleidescape System provides the richest information about your music along with a flexible way to navigate through this information onscreen.

Convenience. With the M700 Disc Vault, just insert 320 CDs into the vault. Overnight the vault automatically imports the CDs onto the servers in the system, storing exact digital copies. Eject all CDs from the vault and reload until your entire CD collection is imported.

Reliability. The Kaleidescape System is reliable — it just works. Your music files are protected on hard disk drives by proprietary Kaleidescape RAID-K storage technology, which means you don't need to worry about losing data when a single disk drive fails.

Scalability. You can add more music zones to your home without having to buy more storage; and you can add more storage without having to add more music zones. The Kaleidescape System features the ability to store all of your music without losing any quality, and the ability to simultaneously serve music to as many zones as you can find in any home or yacht.

Movies. The same Kaleidescape System can also store all of your Blu-ray Disc and DVD movies and serve them to any viewing zone in your home or yacht.

In short, the Kaleidescape experience for music and movies is unmatched in the industry.

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Q: What is the classical music interface?
A:

Those who appreciate classical music often organize their music differently than fans of other varieties of music. So Kaleidescape has added two classical music collections in the Music Collections view of the onscreen display. The Classical Composers collection lists the composers of the classical music in your library and shows biographical information about each composer and the compositions in your library by that composer. The Classical Works collection displays the classical compositions in your library and shows you all the available performances of each work.

Watch the Selecting Classical Music How-to Video at www.kaleidescape.com/go/selecting-classical-music-how-to-video.

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Q: What is Kaleidescape Conductor?
A:

Kaleidescape Conductor is a Windows PC application that copies music from your Kaleidescape music library to your computer so that you can enjoy it with your iPod or other portable music player. Conductor was developed by Kaleidescape and is freely available to all users of Kaleidescape Systems. Conductor automatically copies music from your Kaleidescape System to your computer, even updating the music on your computer as you add music to your Kaleidescape System. The Kaleidescape music on your computer can be managed with iTunes and other media players. Mix albums and collections from your Kaleidescape System are automatically converted to iTunes playlists.

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Q: Does the Kaleidescape System have good audio quality?
A:

Yes. Servers store exact (bit-for-bit) copies of the digital data imported from your CDs. The Kaleidescape System uses a proprietary method for reading CDs that eliminates most of the clicks, pops, and other noises that can result from read errors. Kaleidescape players convert these bit streams into digital and analog audio outputs just as if you were playing the CD in a reference-quality CD player.

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Performance and Capacity

Q: Is any audio or video quality lost by importing a disc into the system?
A:

No. The Kaleidescape System imports an exact digital copy of the disc, without removing any copy protection. No additional compression is applied; therefore no quality is lost. Kaleidescape players use state-of-the-art Blu-ray Disc, DVD, and CD playback hardware and software to provide reference-quality video and audio playback from bits identical to those found on the disc.

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Q: How many Blu-ray discs or DVDs can I store on a single disk cartridge?
A:

About 100 Blu-ray or 600 DVD-quality movies fit on a single 4 TB Disk Cartridge.

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Q: How many Blu-ray Discs, DVDs, or CDs can be stored on a Kaleidescape System?
A:

The storage capacity of a Kaleidescape System depends on the system configuration. Multiple servers can work together in a system to store thousands of movies and albums as a single collection. A system can include servers of any model; the system provides the sum storage capacity of all its servers.

The Kaleidescape 3U Server is available in two configurations:

KSERVER-5000-1300 with fourteen 4 TB Disk Cartridges can store approximately 1,300 Blu-ray or 7,200 DVD quality movies
KSERVER-5000-0650 with eight 4 TB Disk Cartridges can store approximately 650 Blu-ray or 3,600 DVDs quality movies

The Kaleidescape 1U Server is available in two configurations:

KSERVER-1500-0325 with four 4 TB Disk Cartridges can store approximately 325 Blu-ray or 1,800 DVD quality movies
KSERVER-1500-0150 with four 2 TB Disk Cartridges can store approximately 150 Blu-ray or 900 DVD quality movies

For music, 1000 CDs require approximately the same amount of storage as 15 Blu-ray Discs or 90 DVDs. Very large collections of movies and music can be stored on a system, but the onscreen user interface has limitations. The user interface experience is good up to about 8,000 movies and 10,000 albums. We are working to improve the user interface experience with larger collections.

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Q: How long does it take to import a disc?
A:

It takes about 35 minutes to import a Blu-ray disc, 20 minutes to import a DVD, and about 15 minutes to import a CD.

A scratched, dirty, or poorly-authored disc may take longer to import. Imports may also take longer when the import device is playing back content, if the network connection is not Gigabit, or if importing is done to a Cinema One (2nd Generation) connected via Wi-Fi.

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Q: How many independent zones of movies and music can be played simultaneously with a Kaleidescape movie server?
A:

A 1U or 3U Server can serve DVD movies or music to up to 50 zones simultaneously; and can serve Blu-ray movies to up to 9 zones simultaneously.

A Kaleidescape System can serve enough movie and music zones for any practical purpose — even for the largest palaces and yachts in the world. The number of zones that can be played at the same time depends on the types of movies or music that are being played (e.g., Blu-ray vs. DVD), and on how many servers and disk cartridges are used. Each movie player can deliver either a movie or music to one zone. The Music Player can simultaneously serve up to four independent music zones.

Kaleidescape engineers have demonstrated that an individual 1U or 3U Server has the ability to simultaneously deliver DVD movies and music to 50 independent zones, even if all of the movies and music are coming from the same disk cartridge. We expect that a properly designed and installed system with 12 servers can support as many as 200 simultaneous independent zones. Kaleidescape's largest installation to date has 98 players.

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Reliability

Q: What technology does a Kaleidescape System use to ensure reliable storage?
A:

Kaleidescape servers are specifically designed and monitored to provide reliable storage. Kaleidescape uses a variety of hardware, software, and service technologies to ensure reliable operation of the system in the event of a drive failure.

Kaleidescape developed a proprietary storage technology, RAID-K, customized for the reliable storage of movies and music on multiple disk cartridges. With RAID-K, the system continues to play movies and music even if a drive fails. Like other common fault-tolerant technologies for multiple disk drives, no data is lost if one drive fails. Unlike other technologies, RAID-K is customized for movie servers; each movie or music album is generally stored on one drive for optimal performance and additional disk cartridges (of different storage capacities) can be added later to generally increase storage.

After a drive failure, the failed disk cartridge must be replaced to restore the system to normal functionality and reliability in the unlikely case of a second drive failure. The 3U Server includes the additional feature of a hot spare disk cartridge, which is available immediately to replace a failed drive.

Kaleidescape also provides real-time services, over the Internet, to monitor the health of drives in a server. If a component is too hot, or if a drive fails certain software tests, we may proactively alert the dealer-of-record that service is required.

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Q: What is a hot spare disk cartridge?
A:

A hot spare disk cartridge is an additional disk cartridge installed in a 3U Server that is immediately available as a replacement if a hard disk drive fails. If an active drive fails, the server continues to operate, no content or user-entered data is lost, and information that was stored on the failed drive is automatically restored to the hot spare. This eliminates the need for an urgent service call and provides peace of mind in marine and other remote installations. The failed disk cartridge should be replaced as soon as practical, and upon replacement the new disk cartridge becomes the hot spare.

Without a hot spare, the server cannot begin repairing itself until a replacement disk cartridge is installed. With a hot spare, the repair begins immediately — minimizing the window of time that the server is at risk of losing content. The hot spare disk cartridge feature is standard on 3U Servers; it is not available on other Kaleidescape server products.

The hot spare disk cartridge is easily identified by its blinking blue light. The blinking is normal. Do not remove the hot spare disk cartridge unless instructed by Kaleidescape Support.

For more information, please refer to the document Hot Spare Disk Cartridges.

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Q: How much capacity is used for parity information?
A:

RAID-K in the Premiere Line reserves space for parity information, and this space is not available for storing content on the server. The amount of space allocated to parity information is equal to the capacity of the largest disk cartridge in the array. For example, a RAID-K array with fourteen 4 TB Disk Cartridges uses 4 TB for parity information. A RAID-K array with eight 3 TB Disk Cartridges and six 4 TB Disk Cartridges also uses 4 TB for parity information. A hot spare disk cartridge is not incorporated into a RAID-K array and does not affect the amount of space allocated to parity information.

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Q: What happens to a server's capacity when a disk cartridge is added?
A:

The amount of new storage you get when you add a disk cartridge to a server depends first on the capacity of the new disk cartridge compared to the capacity of the drives already in the array, and second on whether or not the server is a 3U Server. A 3U Server behaves differently than a Cinema One (1st Generation), 1U or 5U Server because of its hot spare disk cartridge.

For Cinema One (1st Generation),1U and 5U Servers, if the new disk cartridge is no larger than the largest drive already in the array, then the server's storage capacity increases by the size of the new disk cartridge. If the new disk cartridge is larger than the largest drive already in the array, some of the new capacity will be used for parity information. For example, a 5U Server with seven 750 GB Disk Cartridges uses one 750 GB Disk Cartridge for parity information. If you add a 1 TB Disk Cartridge, then 250 GB will be used for additional parity information and the storage capacity of the server will increase by 750 GB. If you add another 1 TB Disk Cartridge, no additional parity information is needed and the storage capacity of the server will increase by the full 1 TB.

The hot spare on a 3U Server must be able to replace any disk cartridge in the array, and so the hot spare must not be smaller than any other disk drive in the array. For example, a 3U Server with eight 3 TB Disk Cartridges has one 3 TB Disk Cartridge for parity information and one 3 TB Disk Cartridge reserved as the hot spare. If you add a 4 TB Disk Cartridge, then the 3 TB hot spare will be added to the array, and the storage capacity of the server will increase by 3 TB. The new 4 TB Disk Cartridge will now be the hot spare. If you add another 4 TB Disk Cartridge, then 1 TB of it will be used for parity information and the capacity of the server will increase by 3 TB. A 4 TB Disk Cartridge will still be the hot spare. If a third 4 TB Disk Cartridge is added, no additional parity information is required and the storage capacity of the server will increase by 4 TB.

Related Articles:

Can I mix disk cartridges of different sizes?

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Q: What happens in the event of a hard disk drive failure?
A:

Although Kaleidescape uses high quality hard disk drives, occasionally, drives do fail. On average, drives in Kaleidescape Systems fail at a rate of one or two percent per year. To prevent loss of information from a drive failure, every Kaleidescape server uses RAID-K to store parity information. In addition, the 3U Server features a hot spare disk cartridge as an added measure of data protection.

If a disk drive fails, the indicator on the disk cartridge with the failed drive changes from blue to amber (or does not light up at all) and Kaleidescape automatically receives an alarm message through the Internet. Kaleidescape then notifies the customer's dealer. The customer will see a message on the onscreen display and browser interface saying "Disk is missing or damaged" or "Disk has failed; please phone your dealer". The Kaleidescape System continues to operate and the customer can still enjoy all the movies and music in their library, but the server can no longer import CDs or DVDs.

A 3U Server with a hot spare disk cartridge immediately begins rebuilding the information on a failed disk drive onto the hot spare. The rebuild status is shown in the System Status window of the browser interface. After the information is rebuilt, the server can once again import CDs and DVDs. A disk cartridge with a failed drive should be replaced as soon as possible.

If a drive fails in a Cinema One, 1U Server, or 5U Server, the front panel glow of the server changes from blue to amber. The server becomes vulnerable to losing data if a second drive should fail. Therefore, it is very important to replace a failed drive in a Cinema One, 1U Server, or 5U Server as soon as possible. As soon as the disk cartridge is replaced, the information on the failed disk drive is rebuilt onto the new disk cartridge.

Disk cartridges can be replaced easily by the customer or the dealer while the system is operating.

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Audio and Video Outputs and Formats

Q: What audio and video outputs are supported?
A:

The following audio and video outputs and formats are supported by Kaleidescape M-Class players (M500 Player, M300 Player, M700 Disc Vault).

Video outputs: HDMI, component YPbPr (RCA), S-Video* (mini-DIN), and composite (RCA)
Video formats: 1080p60/50/24; 1080i60/50; 720p60/50; NTSC 480i, 480p; PAL 576i, 576p

Audio outputs: HDMI, digital coaxial (RCA), digital optical* (TosLink), analog stereo (RCA)
Audio formats: bitstream pass-through of Dolby TrueHD and DTS-HD Master Audio; Dolby Digital; DTS; MPEG Audio; PCM

*The M300 Player does not have an S-Video output or a digital optical (TosLink) audio output.

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Q: Do Kaleidescape movie players support DVI or HDMI?
A:

Yes. Kaleidescape movie players support HDMI (and therefore also DVI). HDMI and DVI displays must support HDCP to view copy-controlled DVDs and Blu-ray Discs.

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Q: Do you support SACD and DVD-Audio?
A:

The SACD and DVD-Audio formats are not supported by the Kaleidescape System at this time. It is unlikely that we will support SACD or DVD-Audio due to the tepid market acceptance and declining sales of these audio formats.

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Q: What are the analog sunset provisions for Blu-ray Discs?
A:

The AACS copy control license contains so-called sunset provisions for the analog video outputs of licensed Blu-ray players, including the component video outputs.

Section 2.2.2.1 of the Compliance Rules of the AACS license requires that any player manufactured after December 31, 2010 limit Blu-ray playback over analog video outputs to standard definition interlaced modes. However, it provides a one-year grace period for existing products.

Section 2.2.2.2 of the Compliance Rules requires that no player manufactured or sold after December 31, 2013 allow Blu-ray playback over any analog video output.

M500 and M300 Players sold by Kaleidescape before December 31, 2011 will be able to output video from Blu-ray Discs in high-definition (1080i) over component video. M500 and M300 Players sold by Kaleidescape between January 1, 2012 and December 31, 2013, will be able to output video from Blu-ray Discs in standard definition (480i/576i) over component video.

The M700 Disc Vault currently sold by Kaleidescape can output video from Blu-ray Discs in standard definition (480i/576i) over component video.

M300 Players, M500 Players, and M700 Disc Vaults sold by Kaleidescape after December 31, 2013 will not output video from Blu-ray Discs over analog outputs at all, but instead only from the digital output HDMI with HDCP copy control.

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Control Systems

Q: What control systems are supported by Kaleidescape?
A:

Kaleidescape provides dealers with control modules and touch panel templates suitable for a variety of control devices, using both RS-232 and TCP/IP. These include: modules and sample code for Crestron 2-Series Processors and templates for the wide variety of Crestron touch panels and keypads; a module and sample code for AMX NetLinx Processors and templates for the wide variety of AMX touch panels; and ProntoScript modules with integrated templates for Philips Pronto controllers. These modules can control both movies and music from Kaleidescape movie players and music from a Kaleidescape Music Player. The Kaleidescape System can also be controlled from a Java-enabled web browser, allowing almost any computer to control any player. Kaleidescape provides a setup program so that any Windows web tablet can be turned into a dedicated Kaleidescape controller. Kaleidescape provides IR codes and templates to support a variety of remote control devices including the ELAN Home Systems VIA! Valet touch panel, Universal Remote Control Home Theater Master and Professional series, Philips Pronto IR-only remotes, Logitech Harmony Universal Remotes, and RTI Universal Controllers. Kaleidescape provides a generic IR command set for use with any PC-programmable IR remote. For more details on all of these options, see the Control Systems section of the Kaleidescape Support site.

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Q: What is the difference between the SATP and the OSD modes?
A:

There are two modes for controlling the Kaleidescape System: the onscreen display (OSD) mode and the stand-alone touch panel (SATP) mode. The OSD mode is supported on controllers and touch panels that operate in conjunction with an onscreen display. The SATP mode is supported on controllers and touch panels for music-only zones that operate without an onscreen display.

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Q: Do I need to update my AMX/Crestron/Pronto/etc controller for the M-Class players?
A:

In order to support all features of Blu-ray Discs, you will need to update your controller. Modules and templates are available at www.kaleidescape.com/support/control-systems. All of the control systems modules and templates available in the support section of the Kaleidescape website have been updated for M-Class players and the playback of Blu-ray Discs. These include AMX, Control4, Crestron, ELAN, Philips Pronto, RTI, and URC.

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Q: Can I use an in-wall keypad to control music?
A:

Yes, you can use an in-wall keypad to control music. This is useful for listening zones that have no video display and no touch panel. Kaleidescape's very simple keypad interface includes button presets for playing specific albums, mix albums, artists, genres, collections, including user-defined music collections. You can cycle through any collection by using next and previous buttons, and you can press-and-hold a button to set it to the now playing list. With some compatible keypads, you can even determine the status of the system through selective lighting of buttons. For example, if Preset 1 is currently playing, the lights on the "Play" and "Preset 1" buttons may be active.

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Q: Can I control multiple movie or music zones with a single controller or touch panel?
A:

Yes. Any controller or touch panel can be programmed to control multiple movie or music zones. This is useful for wireless controllers or touch panels that roam between different rooms in the home, or for installations in which the Kaleidescape System is centrally located for distribution using an audio/video switcher.

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Q: Can I use a controller or touch panel to control music in an area without a video display?
A:

Yes. Your music library can be browsed, selected, and played back using a controller or a stand-alone interactive touch panel. You can view information about your music on these controllers or touch panels, navigate lists, and select music to play, all without the use of the onscreen display. The bi-directional Kaleidescape Control System Protocol can supply music information fields to a controller or touch panel or other devices with data display capabilities. A touch panel video feed is not required to display music information such as artist, album, track, genre, cover art, playback time, and progress information.

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Q: How can I control music with the Kaleidescape System?
A:

You can control a music zone with any control device that you use to control your Kaleidescape System. You can control music using the onscreen display, the browser interface or a Control panel. Any controller, touch panel or keypad can control a music zone: an onscreen display is not required to display music information such as artist, album, track, genre, cover art, playback time, and progress information.

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Copyright and Licensing

Q: What third-party technologies are licensed by Kaleidecape?
A:

Kaleidescape manufactures and sells only properly licensed products. Kaleidescape has licenses from technology licensing bodies that include: DVD Copy Control Association, Inc.; Advanced Access Content System License Administrator LLC; BD+ Technologies, LLC; Blu-ray Disc Association; DVD Format/Logo Licensing Corporation; Dolby Laboratories Licensing Corporation; Rovi Corporation; HDMI Licensing LLC; Digital Content Protection, LLC (HDCP); MPEG LA, LLC; Nissim Corporation; Koninklijke Philips Electronics N.V. (acting for three different patent pools); Toshiba Corporation (on behalf of the DVD Patent Licensing Group); Thomson Licensing; Verance Corporation; and many others.

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Q: I am registering a second system. Do I need to execute the Kaleidescape Service & License Agreement a second time?
A:

Yes, registration is a per-system process. Even if you have executed the Kaleidescape Service & License Agreement (SLA) for one system, you must register the second system by executing the SLA a second time. If you are adding a server to a system in one location, the new server is considered part of the old system and does not need to be registered. If you are installing a new system in a second location, the second system must be registered anew, even though we do have a record of your SLA for the first system.

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Q: What is the definition of "Public Performance" and does it affect how I can use a Kaleidescape movie server, as in a shared theater?
A:

Copyright is a property right that gives the copyright owner of an original work certain exclusive rights which includes the right to authorize or prohibit the public performance or display of that work. You can assume that every Blu-ray Disc, DVD, and CD that you purchase or rent is copyrighted.

Section 101 of the Copyright Act defines Public Performance as follows:

To perform or display a work "publicly" means —

1. to perform or display it at a place open to the public or at any place where a substantial number of persons outside of a normal circle of a family and its social acquaintances is gathered; or

2. to transmit or otherwise communicate a performance or display of the work to a place specified by clause (1) or to the public, by means of any device or process, whether the members of the public capable of receiving the performance or display receive it in the same place or in separate places and at the same time or at different times.

Section 110 of the Copyright Act contains a substantial limitation on the copyright holder's right to prohibit public performances and displays for certain teaching activities.

Note that if the place is public (open to the public) or the work is transmitted to the public then it makes no difference how many people attend. If the place is not open to the public (such as your home, your dorm room, a rented home where the public can be excluded), and most everyone there is in your circle of family and social acquaintances (no matter how many), the performance would most likely not be considered to be public. Also note that it doesn't matter whether there is a charge for viewing the performance.

If you have questions about the legality of your contemplated use of the Kaleidescape movie server, we encourage you to consult an attorney because Kaleidescape cannot provide legal advice, and the specific facts of your situation may be significant.

For example, suppose you live in a luxury condominium complex that has a shared theater. Owners sign up to use the theater. Can the condominium complex buy a Kaleidescape movie server for use in the shared theater? Kaleidescape will certainly sell a Kaleidescape movie server for use in such a shared theater.

We believe that viewing videos in this type of shared theater would most likely not be considered a "public performance," assuming that the theater is never open to the public and there are never a substantial number of persons in attendance outside of the normal circle of family and social acquaintances of the owner who booked the theater. If the discs imported onto the Kaleidescape movie server are purchased by the condominium complex or by the individual owners, and they are not used for anything else, then the shared use of these discs would be analogous to loaning some discs to a friend, which to our knowledge is perfectly legal.

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Q: What about "DVD/Blu-ray Media Servers"?
A:

Some manufacturers advertise "DVD/Blu-ray Media Servers" that can store DVDs and Blu-ray Discs on hard disk. The CSS and AACS copy control technologies on these discs must be licensed by manufacturers of DVD/Blu-ray Disc playback devices. Some manufacturers of unlicensed "DVD/Blu-ray Media Servers" advise their dealers and customers that their product "is shipped with licensed decryption software that is used to play back optical DVD and Blu-ray discs." but that "it may not be able to load or play some or all DVD and Blu-ray movies." That is, if you want to load DVDs and Blu-ray Discs, and play them back from hard disk, someone will need to install additional circumvention software to copy such discs. It is our understanding that using, providing or installing such circumvention software to break copy protection is illegal in the United States and is a violation of the Digital Millennium Copyright Act (the "DMCA"). Violations of the DMCA are criminal offenses subject to fines of up to $500,000 and up to 5 years in jail. Based on its current knowledge, Kaleidescape believes that the installation of these "DVD/Blu-ray Media Servers", including obtaining the third-party software to get them working as advertised, would result in dealers and/or their customers in the United States committing criminal acts and risking heavy fines or jail time.

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Q: Is it legal to copy Blu-ray Discs onto a Kaleidescape server?
A:

Yes, copying Blu-ray Discs onto a Kaleidescape server is 100% legal. To understand why, download the AACS Final Adopter Agreement from the website of the AACSLA, and read section 3.6, called "Authorized Move." It says "A Licensed Copier may Move AACS Content in a manner that results in a usable copy." Section 3.6 also says that a Bound Copy, like a prerecorded Blu-ray Disc in the tray of a Kaleidescape player, a M700 Disc Vault, or a Modular Disc Vault, can be the source for an Authorized Move to hard disk. Section 2.36 of the Compliance Rules then says that the copy on hard disk can be played so long as the Blu-ray Disc in the tray or in the vault is not usable by another device. We believe that Kaleidescape and its products, including the M300 and M500 Players, and the innovative new M700 Disc Vault fully comply with the AACS Adopter Agreement, all our other copy control licenses, and with copyright law.

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kOS Software Updates

Q: What is kOS?
A:

kOS is a proprietary software operating system developed by Kaleidescape specifically for the Kaleidescape movie server.

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Q: How frequently do you distribute a kOS update?
A:

We distribute major releases of kOS approximately twice a year, and often distribute minor updates more frequently.

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Q: How are software updates distributed?
A:

Kaleidescape distributes each kOS software update through the Internet directly to every Kaleidescape System using a secure protocol. Kaleidescape Systems in customers' homes automatically install each new kOS release without requiring any action by the owner or installer. Customers may then immediately benefit from new and enhanced features.

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Q: How do I install a software update?
A:

There is nothing to do except ensure that your Kaleidescape System is connected to the Internet. Your Kaleidescape System will automatically download each kOS software update from Kaleidescape over the Internet, and your system will automatically install the latest software update when it reboots, which will happen automatically (when an update is available) once the system is idle for four hours.

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Movie Guide and Music Guide Services

Q: What happens if I import a disc without an active Internet connection?
A:

You can import discs without an Internet connection. The movie or album will be recognized by title regardless of the Internet connection, but cover art for recognized movies and albums will not be available until the Internet connection is restored. Newly released movies and albums may not be recognized without an active Internet connection, because the system has not received the most recent Movie Guide and Music Guide updates. For unrecognized movies and albums, you can provide a UPC/EAN to the system, but this UPC/EAN will not be processed to Kaleidescape services until the Internet connection is restored.

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Q: What if the Movie Guide or Music Guide does not have information on a disc that I have imported?
A:

If you import a Blu-ray Disc, DVD, or CD that is not recognized by the Kaleidescape Movie and Music Guide, you can still watch the movie or listen to the music, but the cover art, video bookmarks, and other guide information are not automatically provided. There are three ways to supply information about the unrecognized discs in your Kaleidescape System.

Enter the UPC/EAN

If you enter the disc's UPC/EAN using the browser interface or onscreen display, Kaleidescape will use the barcode to identify the title of the disc and try to provide some information about the disc, including cover art, title, cast, director, “Play Movie” bookmark, and song titles for albums.

Loan Kaleidescape the unrecognized discs

If the missing information isn't updated a week after you enter the UPC/EAN, then loan the disc to Kaleidescape. We will add any missing information for the disc and return it to you. For complete details, please refer to www.kaleidescape.com/go/loan.

Add information and cover art using the browser interface

If the disc contains home movies or personal recordings, enter all the information and cover art through the browser interface. For complete details, please refer to www.kaleidescape.com/go/adding-guide-info.

Watch the Unrecognized Discs & The Kaleidescape Loan Program How-to Video at www.kaleidescape.com/go/unrecognized-discs-how-to-video.

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Q: How many of the DVDs in the Movie Guide are not Region 1?
A:

The Kaleidescape Movie Guide has information on over 110,000 DVDs that are not Region 1.

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Q: How much data does the Kaleidescape System upload and download?
A:

Typically, a Kaleidescape System will download approximately 3 GB of data per month to keep kOS and the Movie and Music Guides current. This is in addition to any movies downloaded from the Kaleidescape Store.

The amount of data uploaded varies, depending on the number of players and other factors. A typical system will upload about 200 MB per month.

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Q: What percentage of the DVDs imported by customers are already in the Movie Guide?
A:

About 95 percent of DVDs imported in the USA (not counting personal home video DVDs) are already in the Kaleidescape Movie Guide database at the time of import. About 86 percent of DVDs imported outside the United States are already in the Movie Guide. If the customer enters the UPC for an unrecognized DVD, then we will add most of the missing information about that DVD to the Movie Guide within two business days. These UPCs have helped us raise our coverage to 96 percent of the DVDs in Kaleidescape Systems in the USA and 92 percent of the DVDs in Kaleidescape Systems outside the USA.

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Q: Will you process metadata for adult films?
A:

We do not purchase adult film titles, but we will process titles that are loaned to us by customers. However, we reserve the right to not process titles that we find offensive or that we believe are illegal.

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Q: Can I add my own information about a disc?
A:

Yes. If you import a disc that is not recognized by the Kaleidescape Movie Guide or Music Guide, then you can add your own guide information. For an unrecognized movie, such as a home movie, you can list the cast and director, assign genres, write a synopsis and upload cover art. For an unrecognized CD, such as a recorded home performance, you can list the artist, release date, and track names, assign genres, write a review, and upload cover art. You can also overwrite the information provided by the Kaleidescape Music and Movie Guide Service for discs that are recognized.

For more information about customizing your movie and music
information and obtaining the best results with your own cover art,
please refer to Adding Movie and Music Information (http://www.kaleidescape.com/go/adding-guide-info).

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Q: What information is in the Movie Guide about Blu-ray discs?
A:

The Kaleidescape Movie Guide contains information on over 15,795 Blu-ray Discs. The Movie Guide contains the title of the movie, director, cast, year of release, rating (and reasons for the rating), genres, synopsis, running time, country of origin, aspect ratio, high-resolution cover art, and video bookmarks.

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Q: Can I modify the information on a disc that was recognized by the Movie or Music Guide?
A:

Once a movie is recognized by the Movie Guide, you can edit any of its information — for example, you can assign different parental control ratings or upload a new cover. Any information that you edit will not be overwritten by updates to the Kaleidescape Movie Guide. You can however, at any time, revert to the Movie Guide information.

Once an album is recognized by the Music Guide, you can edit any of its information — for example, you can assign different genres or change the name of a track. To change the name of the artist, you must first mark the album as unidentified and enter all information about the album. You can at any time revert to the Music Guide information.

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Networking

Q: Can I use a wireless network with a Kaleidescape player?
A:

Kaleidescape strongly recommends the use of a wired Ethernet connection whenever possible. Wireless and powerline connections work well for providing Internet access to the Kaleidescape System, for connecting control systems, and for accessing the browser interface from a computer.

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Q: Does Kaleidescape recommend a particular network switch?
A:

No. However, Kaleidescape dealers have reported good results with:

  • Dell PowerConnect Series Gigabit Ethernet switches (2708, 2808, 2716, 2816, 2724, 2824, 5324, 6248)
  • Cisco Small Business Managed Gigabit Switches (SRW2008, SRW2016, SRW2024)
  • Pakedge Gigabit Switches (SW8-GBP, SW8-GBM and SW24-GB)
If the switch will be located in an area in which noise is a concern, note that the Dell 2708, 2808, 2716 and 2816, Cisco SRW2008, and Pakedge SW8-GBP and SW8-GBM are quieter fanless switches.

These devices may or may not be approved by the FCC, or offered for sale by their manufacturer, for use in a residential environment. Operation of unapproved devices is likely to cause harmful interference in a residential environment.

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Q: Must a Kaleidescape System always be connected to the Internet?
A:

Your Kaleidescape System must be connected to the Internet to receive updates of Movie Guide and Music Guide information, and to receive kOS software updates. Some systems — notably those installed in yachts — go for days or weeks without being attached to the Internet, and they continue to work correctly during these periods. However, we strongly recommend that you keep your system powered on and connected to the Internet whenever practical so that your kOS software and Movie Guide and Music Guide information don't get too out-of-date. Even more important, when your Kaleidescape System is connected to the Internet, Kaleidescape can notify your dealer when we receive an alert that service is needed — for example, if a disk is about to fail or if the server is too hot.

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Q: Can I access the browser interface remotely?
A:

Yes, you can use a Virtual Private Network (VPN) to gain secure remote access to the browser interface of your Kaleidescape System. Once you are authenticated on a VPN, you effectively join the local network, with any data you send across the Internet within the VPN encrypted for security. We recommend that you do not enable port forwarding on your router so that your router can block devices inside your network from outside attempts to access them.

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Product Architecture and Installation

Q: What processors do you use?
A:

Kaleidescape servers and players are purpose-designed movie server components. Kaleidescape components are designed by Kaleidescape for reliability and for the specific movie server requirements of networking, storage, and reference-quality audio and video processing. They are not repackaged PCs. In designing these components, Kaleidescape carefully selects and qualifies processors and electronic components from various vendors and manufacturers. Kaleidescape does not generally disclose the details of which processors and electronic components are used in Kaleidescape components.

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Q: What operating system is installed on the Kaleidescape System?
A:

The Kaleidescape Operating System (kOS) was designed and developed by Kaleidescape. All of the major components, including the file system, RAID-K, the process structure, the networking architecture, security architecture and video management software are proprietary to Kaleidescape, Inc.

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Q: Will M-Class players work with my current Kaleidescape System?
A:

M-Class players can be used with any Kaleidescape System, including the Cinema One. 5U Servers with model number KSERVER-2000 can stream only one Blu-ray movie at a time. (5U Servers with model number KSERVER-2500 support playback of 9 simultaneous Blu-ray movies.) All M-Class players must be used with a Kaleidescape server, they cannot be used as a stand-alone player.

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Q: What are the power requirements for the Kaleidescape System?
A:

The power requirements for the Kaleidescape products are specified in the Installation Guide (www.kaleidescape.com/go/install). See also www.kaleidescape.com/go/power-specs for more information.

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Q: Do Kaleidescape components support both 110 V and 220 V power? Are there any special power requirements in residential installations?
A:

Yes. All Kaleidescape components have a universal AC input 100-240 V, 50-60 Hz. Kaleidescape components ship with power cords appropriate for the shipping destination of the component.

Power fluctuations such as voltage spikes can substantially impact product reliability. Kaleidescape recommends using a high-quality surge protector for Kaleidescape components, particularly servers.

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Q: Can I use a third-party product to import discs onto my Kaleidescape System?
A:

No. The only way to import Blu-ray Discs, DVDs, and CDs to a Kaleidescape System is with a Kaleidescape product.

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Q: Is the M700 Disc Vault suitable for use on a yacht that may encounter rough seas?
A:

Yes. The M700 Disc Vault was designed for use in this environment.

- The discs are held in at the top of the carousel.
- When the tilt sensor is tripped while the M700 is powered on, the mechanism is locked down until the disc vault returns to a safe angle.
- When loading the M700 Disc Vault, the discs are distributed automatically around the carousel, so that no side bears too much weight.

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Sales and Pricing

Q: Do you provide geographic exclusivity to your dealers?
A:

No. However, we are careful about the dealers that we appoint and set high standards. We don't care if one Kaleidescape dealer is across the street from another, but we do insist that all Kaleidescape dealers do quality installations, provide good service, and conduct their business in a professional manner.

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Q: How are Kaleidescape Movie Collections delivered?
A:

The Blu-ray Discs and DVDs in Kaleidescape Movie Collections will be shipped in original sealed packages. If you purchase Kaleidescape servers or disk cartridges at the same time as Kaleidescape Movie Collections, the discs will not be preloaded onto the servers or disk cartridges. Some Kaleidescape dealers and other companies offer customers the service of importing discs into their Kaleidescape Systems. If a title is unavailable or backordered, or if you order several Movie Collections that include some of the same titles, those duplicates may be removed and the price may be adjusted accordingly.

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Q: Are Kaleidescape products available outside the United States?
A:

Yes. Please see the Dealer Locator for a list of Kaleidescape dealers around the world. The export of Kaleidescape products is subject to regulation by the U.S. government and its agencies, which prohibit export or diversion of some products to certain countries and individuals.

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Warranty

Q: What is the warranty for Kaleidescape products?
A:

Term
Kaleidescape provides a standard 36 month limited warranty for new hardware products. Remanufactured hardware products purchased through one of the Kaleidescape Trade-up Program include a 36 month limited warranty, while remanufactured hardware products purchased through the out-of-warranty exchange program include a 12 month limited warranty.

Extension
The warranty period for most Kaleidescape products can be extended by buying one-year warranty extensions to a maximum warranty period of five years. No extended limited warranty is available for the Modular Disc Vault, Speed Reader, Bulk Loader, remotes, or remanufactured hardware products purchased through the out-of-warranty exchange program.

Availability
A warranty extension can be purchased when the product is bought, or at a later time, provided the product is still under warranty. If the warranty on the product has expired, you cannot buy a warranty extension to restart the limited warranty coverage.

To buy a warranty extension, contact your dealer. Kaleidescape does not sell warranties directly to customers.

Per Product
Warranty extensions are sold separately for each product in a system: in particular, warranty extensions for servers and disk cartridges are sold separately. For example, you can buy warranty extensions on the disk cartridges or the servers or both. You can buy a warranty extension for a disk cartridge still under warranty, even if the warranty coverage of the server has expired.

Exchange Programs
If a product is exchanged under a Kaleidescape trade-up program, then any warranty extension on the old product is generally transferred to the new product, subject to the terms and conditions of the trade-up program.

Resale
If a product is resold or transferred, then any remaining warranty coverage transfers to the new owner.

No Discounts
No discounts on extended warranties based on time-of-purchase or volume are available.

For example, to extend a product's warranty by two years, you can buy two one-year warranty extensions upfront, or each one-year extension before the then-current warranty period expires. However, the price of warranty extensions may change over time. There is no discount for buying the extension upfront.

For example, if you buy two systems, or you buy a large system with many players, no discount by volume on warranty extensions is available.

Service
The limited warranty enables you to obtain service from Kaleidescape for products in case of any defects in workmanship and material or failure to conform substantially to the published specifications under normal use and service. The warranty does not apply under some circumstances. The warranty from Kaleidescape does not apply to installation, integration, or control programming related to your Kaleidescape System, even if such services are provided to you by your dealer in connection with a warranty repair or replacement.

The precise terms and conditions of the limited warranty, including instructions on how to obtain warranty service, are given in the Kaleidescape Service & License Agreement at www.kaleidescape.com/go/sla.

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Q: What service options are available for out-of-warranty products?
A:

Kaleidescape offers two service programs for repair and replacement of Kaleidescape products that are no longer in warranty. The Exchange Program offers special prices to replace out-of-warranty products that have failed under normal use and service. The Minor Repair Program provides a more economical alternative for products requiring power supply, fan or DVD drive replacements. Kaleidescape, at its discretion, may change or cancel these programs at any time. Dealers can refer to the Kaleidescape Extranet for complete details, pricing, and terms and conditions.

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DISCLAIMER:

THE INFORMATION CONTAINED IN THE FAQS ON THIS PAGE IS PROVIDED "AS IS" AND, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN OR EXCEPT AS REQUIRED BY LAW, KALEIDESCAPE AND ITS LICENSORS AND SUPPLIERS EACH DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TRADE USAGE, COURSE OF DEALING, AND NONINFRINGEMENT WITH RESPECT TO SUCH INFORMATION. KALEIDESCAPE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION IN THESE FAQS IS ACCURATE, COMPLETE OR CURRENT.

LIMITATION ON LIABILITY:

IN NO EVENT SHALL KALEIDESCAPE BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, EVEN IF KALEIDESCAPE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE INFORMATION IN FAQS ON THIS PAGE.