A Blu-ray disc cannot play even though a Kaleidescape component matches the region code.

If a Blu-ray disc is not recognized by the Kaleidescape Movie Guide, then the Blu-ray disc region code should be entered on the Edit Movie Details page of the browser interface. The browser interface must be accessed from a device connected to the same local network as the Kaleidescape System.

• http://my-kaleidescape on Windows,
• http://my-kaleidescape.local on a Mac, or Windows with iTunes (or Bonjour) installed,
• or if those methods fail, http://xxx.www.yyy.zzz on Windows, or Mac, where xxx.www.yyy.zzz is the IP address of the server, or player/server.

The Blu-ray disc will now play if a component matches the region specified by the disc.

If the Blu-ray disc is loaned to Kaleidescape, then we will capture not only the region code but also additional information such as high-resolution cover art, aspect ratio information, and the video bookmarks that make it possible to play the movie without navigating the Blu-ray menu. Your disc will be returned soon and the updated Movie Guide information will automatically appear on your Kaleidescape System. For details, please refer to the Kaleidescape Loan Process Quick Reference Guide at www.kaleidescape.com/go/loan.