How can we help you?

Maximum number of systems that can be associated to one store account 

The Kaleidescape store can have up to 5 systems associated to the same email address. If a customer wants to add a new system, he will have a message with the following options: 

  • Disable Movie Store downloads for one of the existing systems 

  • Deactivate one of your existing activated systems that supports movie downloads 

  • Activate this system with another account by using a different email address 

  User-added image

  

To disable Movie Store downloads on a system: 

Go to Mange>Account> My Systems and click Disable Movie Downloads button 

User-added image 

Then click Disable Downloads in the Disable Movie Downloads confirmation dialog 

User-added image 

After disabling downloads, the customer will need to manually delete any downloaded movies on this system. Any downloaded movie on this system won’t be playable. 

 

Contact

+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)

support@kaleidescape.com

*Kaleidescape will be closed on the following holidays.