Post-Warranty Replace/Repair Policy for Products with Non-Field-Replaceable Storage

Post-Warranty Replace/Repair Policy
for Products with Non-Field-Replaceable Storage

To our valued Kaleidescape customers: thank you for the years you’ve trusted us with your home entertainment. We know that when a system you’ve relied on for so long stops working, it’s frustrating, especially when you learn that a direct replacement is no longer available. We understand, and we want to make this transition as easy and fair as possible. To honor your loyalty, we are offering significant discounts to replace, repair, and upgrade equipment.

Replacement Options for failed Strato players with storage

Because the original Strato players with storage are no longer in production, we are offering three solid replacement options for you to choose from. The newer Strato and Terra products provide an increase in performance, including faster downloads and the ability to download movies during playback. They are also more scalable, making it possible for you to add more players and servers over time to suit your needs. The replacement options below are significantly discounted from MSRP and include a three-year warranty, so you can enjoy your theater with confidence again.

• Eligible products (all four items must apply):

• • • Strato players with storage (from model list below) that have failed

• • • • • K0509-0006    Strato 4K Movie Player – 6TB
        • K0509-0008    Strato 4K Movie Player – 8TB
        • K0509-0010    Strato 4K Movie Player – 10TB
        • K0509-1006    Strato S Movie Player – 6TB
        • K0509-1012    Strato S Movie Player – 12TB

• • • 5-year warranty has expired
    • Less than 10 years old
    • Must be currently registered to the customer requesting the offer
      
      
  • Offer: Choice of three options that include 3-year warranties:
    • Strato E (K0703-0000-R)
    • Strato V (K0701-0000-R)
    • Strato C + Terra 8TB (K0217-0000-R + K0110-0008-R)
    • Contact your authorized Kaleidescape dealer for current pricing; Kaleidescape Support can assist with eligibility and failure verification
      
      

Please contact Kaleidescape Support at support@kaleidescape.com to learn more about this offer.

Repair Options for Compact Terra Servers (K0110-XXXX, K0114-XXXX)

Out-of-warranty Compact Terras with failed drives can be returned for drive replacement.  We are offering 12TB or 30TB replacement drives, regardless of current server configuration, so you may be able to significantly upgrade your storage for a fraction of the price of a new server. Repaired Compact Terras will have a three-year warranty.

1. • Eligible products:
     • Compact Terra and Compact Terra Prime servers
       • 6TB, 8TB, 12TB, 18TB, 22TB, 24TB, 30TB
     • 5-year warranty expired
     • Less than 10 years old
     • Units that are in good operational condition other than the drive failure (for example: no physical damage, water damage, or damage from electrical surges)
       
       
   • Offer:
     • Repair the existing server by replacing the failed drive with a 12TB drive
     • Repair the existing server by replacing the failed drive with a 30TB drive
     • Contact your authorized Kaleidescape dealer for current pricing; Kaleidescape Support can assist with eligibility and failure verification
     • Either option is applicable to any compact Terra model, regardless of its original capacity
       
       

Please contact Kaleidescape Support at support@kaleidescape.com to learn more.  Please DO NOT return a server without placing an order and receiving specific instructions from support first.